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Florent MoyerFM

Florent Moyer

Product Manager / Service Center Manager

€750/day
Paris, FR
15+ years
Project Management
Project Steering
Planning, Budgeting, and Forecasting
Transition Management
ROI Analysis

Average response time: 1 hour

Freelancer profile translated to English.
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About Florent

Product Manager and ServiceNow platform expert, I drive the strategic vision, roadmap, and governance of ESM platforms within large organizations. With 25 years of experience in IT project management and team management, I combine a fine understanding of business issues with technical ServiceNow skills (ITSM, SPM, CMDB, etc.). Accustomed to demanding large accounts environments (SUEZ, EDF, ADP), I bring a proven ability to transform organizations, structure service centers, and create measurable value on IT platforms.

  • French

    Native or bilingual

  • English

    Conversational

Can work on-site
Paris (up to 50km)

Experience

  • SUEZ – DSI GROUPE
    Product Manager & ServiceNow Service Center Manager
    ENVIRONMENTAL
    January 2024 - January 2026 (2 years)
    Courbevoie, France
    Group ServiceNow platform, team of ~15 people (MCO, support, projects, evolutions).
    ▸ Define and drive the strategic vision of the ServiceNow platform in the medium and long term
    ▸ Build a 2-year roadmap integrating functional trajectory, planning, and budget
    ▸ Conduct a Value Assessment study to measure adoption, usage, and created value
    ▸ Participate in the renegotiation of the license agreement with the ServiceNow publisher
    ▸ Restructure the Service Center: organizational redesign, Agile adoption, KPIs SLA & workload
    ▸ Secure organizational transition and support change with the teams
    Project Management Planning, Budgeting, and Forecasting
  • TALAN SOLUTIONS
    ESM Offer Manager — Director / Project Manager
    DIGITAL AND IT
    November 2017 - December 2023 (6 years and 1 month)
    Paris, France
    Development of the Enterprise Service Management offer within Talan Solutions.
    ▸ Define the ESM commercial strategy and manage consultant teams
    ▸ Manage responses to calls for tender, recruitments, and training plans
    ▸ Simultaneously ensure the management of major client projects (SUEZ, ADP, NextRadioTV)

    Key client missions (2017–2023):
    ▸ SUEZ DSI (2021–2023): ServiceNow AMOA Project Manager — steering of 5 major IT projects, CMDB governance structuring
    ▸ SUEZ DSI France (2020–2021): ServiceNow Referent — coordination of business requests, team skill development
    ▸ Paris Airport – Digital Program (2019–2020): Quality Project Manager — sprint coordination, continuous improvement (mobile apps, web, digital services)
    ▸ NextRadioTV / AlticeMedia (2017–2019): Project Manager — ServiceNow ITSM/Broadcast implementation, CMDB construction, financial monitoring
    Project Management Team Management Pre-sales
  • DEVOTEAM
    ITSM Consultant / Project Manager - PMO
    DIGITAL AND IT
    August 2011 - November 2017 (6 years and 3 months)
    92300 Levallois-Perret, France
    Key client missions:
    ▸ SUEZ (March 2017 to November 2017): Project Manager
    o Deployment of ServiceNow Jakarta on Core Model × 13 BUs,
    o Management of ~15 resources
    o Budget monitoring

    ▸ BPCE-IT (January 2017 to March 2017) – Project Manager
    o Steering of the UAT phase

    ▸ CEA – LMJ (October 2016 to March 2017) – Audit Manager
    o Audit support processes and define transformation plan towards ITSM solution

    ▸ SFR (October 2012 to October 2013) – Project Manager
    o Migration from BMC ITSM v7.6 to BMC ITSM v8.1
    o Migration from BMC BPPM v8 to BMC BPPM v9
    o Transformation of the service center into SmartCenter

    ▸ EDF – TMO2 (August 2011 to October 2016) - PMO / Project Management Deputy
    o TMA of IT service management operator tools (HP Asset Manager / Service Manager / uCMDB).
    o Responsible for 4 project managers and 12 consultants — monitoring of contractual commitments and quality indicators
    o Deploy internal processes and steering tools (ProjeQtor, MantisBT)
    o Lead weekly technical committees and functional workshops
    Project Steering Migration Projects ServiceNow ITIL Service Management
Check out Florent's experience

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Education

  • ServiceNow Administration Fundamentals
    ServiceNow
    2025
    ServiceNow Administration Fundamentals
  • Communication in difficult situations
    CEGOS
    2015
    Communication en situation difficile
Check out Florent's education

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