Description

Technical & Customer Support Specialist with 7+ years of experience in SaaS, fintech, and automotive sectors. I help businesses deliver fast, high-quality support to their Spanish and English-speaking customers.

Skilled in Zendesk, Salesforce, and omnichannel support across B2B and back-office environments. At Monzo (Foundever) I achieved 98% first-contact resolution rate handling 400+ weekly interactions in a fintech SaaS platform with strict compliance requirements. At Konecta/Nissan I managed multilingual B2B support for dealerships across Europe for nearly 7 years.

What makes me different: I work fluently in Spanish, English, Romanian and French — covering a wide range of European markets. I'm detail-oriented, proactive with escalations, and experienced in KYC verification, CRM reporting, and support documentation.

Available for remote contracts. Let's talk about how I can support your team.

Industry field of expertise

Languages

Spanish
Native or bilingual
Romanian
Native or bilingual
English
Fluent
French
Conversational

Workplace preferences

Can work on-site

Madrid (up to 50km), Málaga (up to 20km), Almería (up to 20km), Valencia (up to 20km), Barcelona (up to 20km)

Foundever — Monzo Project
Back Office Customer Support Specialist | Fintech SaaS Environment
BANKING AND INSURANCE
November 2025 - May 2026 (6 months)
Madrid, Spain
• Provided technical customer support within a fintech SaaS environment, managing accounts on a cloud-based platform with strict compliance and SLA requirements.
• Processed 50+ KYC verifications per day using Bizoops, achieving 98% quality KPI and 98% first-contact resolution rate across 400+ weekly interactions.
• Reduced average handle time through structured workflows; collaborated cross-functionally to troubleshoot and improve resolution processes and support documentation.
• Analyzed customer behavior patterns to identify risks and escalate complex cases proactively.
Customer Support Technical Support Backoffice Fintech KYC
Konecta Group France — Nissan & Infiniti Accounts
Customer Support & Technical Support Specialist
AUTOMOBILE
March 2017 - January 2024 (6 years and 10 months)
92230 Gennevilliers, France
• Delivered omnichannel support in Spanish, English and French across a full automotive product portfolio, acting as main contact for dealerships and end customers in a B2B environment.
• Provided technical support on vehicle-app connectivity, troubleshooting Bluetooth and software integrations, staying current with industry trends and product updates.
• Consistently achieved high CSAT scores across 400+ monthly contacts; maintained accurate CRM and support documentation.
• Demonstrated leadership mentoring 100+ team members over 7 years in onboarding and knowledge transfer.
Customer Support Technical Support Salesforce B2B CRM