Freelancer profile translated to English.
Back to original languageAbout Florent
Currently Senior Customer Success Manager as a freelancer @BPI France đŠđ» đ
I am at the service of your employees for all their daily needs.
Do not hesitate to contact me for any request so that we can discuss your needs together or simply share over a digital coffee/tea! â
French
Native or bilingual
English
Fluent
Spanish
Conversational
Remote only
Primarily works remotely
Experience
- BPI FranceSenior Customer Success ManagerBANKING AND INSURANCEOctober 2022 - Today (3 years and 8 months)- Investigate user issues using tools and write an investigation report- Identify a quick solution to unblock the user and support the technical team in resolving it- Ensure user satisfaction by communicating and keeping them informed of the progress of their issue- Make PO technical development proposals to improve the existing product- Update and communicate KPIs- Facilitate collaboration across different levels- Implement a CS process across all platforms
- Clac des doigtsCustomer Success ManagerCULTUREApril 2021 - September 2022 (1 year and 6 months)Paris, FranceRespond to customer requests (B2B or B2C), even the wildest ones!Develop a quality service from end-to-end, an efficient, discreet, friendly, and sometimes even very funny customer relationship!I continuously measure and improve customer satisfaction while optimizing processing and delivery costs.I also enrich KPIs for management and marketing/sales teams.I also handle the training of new operators on our processes and request handling.Management of VIP clients and accounts.Account management for white labels.
- Northern Valley PackersTeam ManagerMarch 2019 - December 2019 (9 months)Bindoon WA 6502, Australia- Train foreign workers in the export sector- Quality control
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Education
- BTS Communication, Communication, GeneralCerfal Montsouris2013BTS Communication, Communication, général
- L1 Communication/Modern Literature, Communication, GeneralUniversité Sorbonne Nouvelle (Paris III)2011L1 Communication/Lettres modernes, Communication, général
Skill set
Categories
- Other