Florent B.

I support growing companies that need to structure their operations, ensure reliable execution, and bring clarity back to their organization.

I step in where growth starts creating complexity: unclear roles, heterogeneous processes, increasing operational load, more difficult coordination between teams, and less consistent execution quality.

My work involves bringing order, control, and fluidity back to operations, using an approach that is both very practical and results-oriented.

I provide support including:

structuring operations and governance;

clarifying roles, responsibilities, and ways of working;

implementing KPIs, dashboards, and steering rituals;

improving inter-team processes;

optimizing support, customer service, and user experience;

automating workflows and using no-code and AI to reduce operational load.

I work in various formats: operational audit, structuring mission, executive support, Fractional COO reinforcement.

Recent examples:

Good Motors: Supported operations structuring in a high-growth context, improving operational fluidity, fleet availability, and customer satisfaction.

FDJ: Improved operational performance and large-scale customer satisfaction in a highly regulated environment.

Tools: Airtable, n8n, Notion, Slack, SQL, Zapier/Make, Looker/Data Studio.

My added value: structuring without complicating, managing without burdening, and ensuring that operations genuinely support growth.