FGFreelancer profile translated to English.
Back to original languageAbout Florence
With over 15 years of expertise in the health, wellness, and beauty industry, I assist premium aesthetic centers and practices in optimizing their appointment booking and customer experience through simple, discreet, and effective AI automations.
My solutions enable instant responses to inquiries, lead qualification, appointment confirmation and reminders, and a significant reduction in no-shows, without replacing human interaction or degrading the practice's premium image.
The same systems are also successfully deployed in real estate, where responsiveness and lead follow-up are crucial.
Our clients typically see:
✔ +25 to +40% confirmed appointments
✔ -60% administrative workload
✔ -30 to -50% no-shows
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Entreprise bien-être santéAI Chatbot Design – Support & ConversionHEALTH AND WELLNESSDecember 2025 - January 2026 (1 month)Design and implementation of AI chatbots capable of:– responding to customer inquiries 24/7– providing contextualized answers– guiding prospects towards appointment booking– filtering and qualifying requests before human interventionDeployment on websites, WhatsApp, and social media.
- Florence GirardFounder – AI Agents Agency (Conversion & Customer Relations)HEALTH AND WELLNESSSeptember 2025 - Today (9 months)Design and deployment of AI agents dedicated to customer conversion and automation of customer relations for aesthetic clinics and premium services.Implementation of intelligent systems enabling:– automatic qualification of incoming requests– automation of appointment bookings– management of follow-ups and reduction of no-shows– improvement of conversion rates without recruitment100% remote interventions – French-speaking Switzerland and French market.
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Education
- Artificial Intelligence & Automation TrainingOnline Training2025Formation dédiée à l’utilisation de l’intelligence artificielle appliquée aux cas d’usage business : automatisation, agents IA, structuration de workflows et optimisation des processus commerciaux.