Freelancer profile translated to English.
Back to original languageAbout Florence
About
I consider myself a committed and responsible person in everything I do.
WHAT MAKES ME DIFFERENT
Commitment and involvement in every job.
My positive attitude in which I always try to see the good side of things.
Ability to adapt to different environments
And always, always with a lot of empathy and a desire to learn at all times.
HOW CAN I HELP YOU?
User support
. Database maintenance
. Email and calendar management
. Scheduling/confirmation of appointments, orders, etc.
. Travel organization
. Mailchimp and ActiveCampaign tools
. Report generation
. Customer service via chat, email, and phone calls, resolving commercial doubts and incidents
. Zendesk
Online Marketing
. Wordpress - Content editing
- Blog maintenance
- Adding products to the store
. Text review
. Email Marketing design/maintenance
. Social Media
. Photoshop - Image editing
- Optimization for web
If you want to make your business move faster, have everything under control, or simply make your days have more hours and be able to offer customers the attention they deserve, count on me!
Catalan
Basic
English
Conversational
French
Native or bilingual
Portuguese
Native or bilingual
Spanish
Native or bilingual
Can work on-site
Las Rozas de Madrid (up to 50km), Madrid (up to 100km), Barcelona (up to 100km), Málaga (up to 100km), La Coruña (up to 100km)
Experience
- Ikea IbéricaMultichannel B2B After-Sales SupportRETAIL (LARGE RETAILERS)May 2022 - October 2022 (5 months)Madrid, SpainMultichannel after-sales support using a wide variety of paid and internal programs, in contact with both clients and associated companies, stores...
- ANALISIS Y DIAGNOSTICOS MELIO HEALTHCARE S.L. UNIPERSONALCustomer ServiceMEDICALSeptember 2020 - Today (5 years and 9 months)Madrid, SpainCustomer service via telephone, chat, and email, resolving doubts for potential new clients and managing client incidents with the appropriate departments.Multichannel customer service
- Laura P. Núñez
On Malt
Upload content to a websiteNovember 2019 - November 2019Las Rozas de Madrid, EspañaI have uploaded content to a website
Reviews
Laura
Laura P. Núñez
Reviewed on 11/18/2019
I commissioned Florence for a task and she completed it within the established deadlines and worked efficiently. I will count on her again when I need extra work that I don't have time for in my daily routine.
A
Alicia
Melio
Reviewed on 11/20/2020
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Education
- I Las Rozas de Madrid InstituteI Las Rozas de Madrid Institute1997Secundaria
- Tourism DiplomaVOX Tourism School2000Turismo
Skill set
Categories
- Other