Freelancer profile translated to English.

Description

✅ 10+ years of digital strategy

✅ 10+ years of product management

I will help you establish and enrich your digital strategy to innovate, automate your processes, and improve customer satisfaction and experience.

I manage complex digital and IT projects, involving digital transformation and change management, with a business and collaborative mindset. I handle product management and lead agile teams (product and development).

I have launched several websites and applications in French or international contexts, with a constant focus on customer needs. A fan of agile and continuous improvement, I seek customer feedback and KPIs to always improve the product.

#data driven: DORA metrics, velocity, web analytics, heatmaps...

#customer experience: BMC, story mapping, user research...

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

ENGIE Teksial, BU BtoC
DSI
ENERGY AND UTILITIES
June 2022 - Today (4 years)
Management Committee member, in charge of IT
Define annually the IT budget and the company's IT strategic plan (IT budget: €3.6M)
Optimize the delivery of the digital team responsible for core business applications (5 B2C, B2B, and B2E portals) at constant budget: 19 projects developed and delivered in 2023 vs 4 in 2022
Launch the Salesforce Sales Cloud module and promote adoption
Redesign the CI/CD pipeline and oversee cloud migrations to AWS
Implement business continuity plans and define IT processes for ISO 9001 certification and ENGIE internal controls
Lead a cybersecurity task force (applications and network infrastructure) and prevent incidents in preparation for the Paris 2024 Olympics
Manage identity and access, user IT support (helpdesk), and hardware inventory
ENGIE Digital
Head of International Digital B2B Platform
June 2020 - June 2022 (2 years)
Design and launch a new B2B facility management application to replace a legacy system. Target: ENGIE entity clients (5 regions, 14 countries):
Manage international governance: lead Boards and operational committees, manage stakeholders → mitigate impacts of Group reorganizations
Finance the project: evolve the business plan and IT budget → continuous optimizations
Product management: design the serverless architecture of AWS services, ensure product management and lead agile development → MVP launch
# Management: product and technical team of 20 people (product managers, product owners, UX/UI designers, Tech lead, developers...)
ENGIE BU France BtoC
Digital Director, Regulated Tariffs Department
ENERGY AND UTILITIES
September 2017 - June 2020 (2 years and 9 months)
Contribute to the creation of a new entity dedicated to regulated gas tariffs (3.5M clients) and prepare for the end of regulated tariffs.
Product management: define and negotiate the MVP and target version with internal clients, define content strategies, track roadmaps, product development, manage the budget (€3.5M), monitor KPIs and web analytics. → MVP launched in 6 months
Traffic and lead generation: optimize conversion, manage social media → 400K monthly unique visitors on the website and 40K mobile app users
On-site customer experience: optimize customer journeys and satisfaction, optimize UX/UI through user research and A/B testing → over 85% customer satisfaction
Management: 23 people, including support for personnel in career transition
Lead the department's HR transformation program: anticipate the HR impacts of the end of activity in 2023 → Launch of 6 major projects with 29 key actions.