Freelancer profile translated to English.
Back to original languageAbout Florence
Digital Assistant | Customer Care | Communication & Business Development
Looking for a digital assistant who can become a true right hand? I support entrepreneurs, freelancers, VSEs, and SMEs in managing their business by taking charge of the administrative, commercial, and digital tasks that allow them to save time and grow their business.
Organized and autonomous, I adapt to your needs and tools to offer you reliable, responsive, and personalized support.
My areas of intervention
💼 Administrative Assistance
• Administrative management
• Email and calendar management
• Creation of quotes and invoices
• Client follow-ups and payment tracking
• Data entry
• Document management
• Process organization and optimization
• Administrative support
❤️ Customer Care
• Customer relationship management
• Customer support
• Responding to emails and messages
• After-sales service (SAV)
• Client follow-up
• Customer loyalty
• Customer review management
• Customer experience
📱 Digital Communication
• Social media management
• Community Management
• Editorial calendar
• Publication scheduling
• Content writing
• SEO-optimized blog posts
• Newsletters
• Email marketing
• Monitoring and moderation
🤝 Business Development
• B2B prospecting
• LinkedIn prospecting
• Email prospecting
• Prospect qualification
• Lead generation
• Sales follow-ups
• Appointment setting
• Sales follow-up
• CRM management
Tools
Microsoft 365 • Google Workspace • Canva • Notion • ClickUp • Jimdo • Brevo • Flowdesk • LinkedIn • Google Drive . Pennylane . Axonaut
My ambition is simple: to help you save time, improve your organization, strengthen your visibility, and provide an impeccable customer experience. Whether for a one-off task or long-term support, I am fully committed to contributing to the development of your business.
French
Native or bilingual
Spanish
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Florence AndréOffice Manager / Administrative AssistantCONSULTING AND AUDITSJune 2024 - Today (2 years and 2 months)Bordeaux, France💼 Management & Administration• Organization and management of the calendar• Professional inbox monitoring and sorting• Creation and formatting of documents (quotes, presentations, contracts, etc.)• Appointment scheduling and client follow-up• Digital filing and archiving of documents📊 Pre-accounting• Entry and follow-up of client and supplier invoices• Client follow-ups• Preparation of documents for the accountant• Payment tracking and simple dashboards📱 Communication & Social Media• Content creation (visuals, posts, stories)• Scheduling and posting on social networks (Instagram, LinkedIn, Facebook…)• Sector and competitor monitoring• Community management (responding to messages/comments)👥 Human Resources (HR)• Administrative follow-up of employees (files, contracts, absences…)• Preparation of payroll elements• Writing job offers and sorting applications• Interview organization• Training support
- STEFHuman Resources / Training AssistantTRANSPORTATIONApril 2010 - September 2012 (2 years and 5 months)Toulouse, France• Personnel administrative management• Absence and working time tracking• Preparation of payroll elements• Training organization• Employee support and internal communication• HR indicator tracking
- Groupe PomonaSales ManagerAGRICULTUREAugust 2012 - February 2025 (12 years and 6 months)Bordeaux, FranceSkills: Sales Strategy · Sales · Team Management · Meeting Facilitation · Management · Coordination Skills · Business Development · Development Strategy · Cross-functional Team Leadership
Reviews
Melanie
La Sanguine SAS
Reviewed on 11/7/2025
Florence was a great help in lightening my administrative load. She quickly and efficiently took charge of the file. I will use her services again to help me with my pre-accounting as soon as I have the opportunity; she is a valuable contact to have in your address book. Thanks again!
S
Sofia
Sofia
Reviewed on 11/2/2025
An excellent collaboration with Florence. She quickly understood my needs and adapted to my requirements. She was attentive, responsive, and very efficient. I am very satisfied and highly recommend her. I would not hesitate to call on Florence again.
Recommendations
FA
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Education
- Master II Management & EntrepreneurshipESC Pau2012