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Florena MihaliFM

Florena Mihali

Operations Manager and Expert in Multilingualism

€500/day
Köln, DE
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Florena

Structure creates freedom. As an experienced Operations Manager, I ensure that everything runs smoothly in the background of your company while you focus on your core business.
With over 15 years of expertise in dispatch, project management, and key account management, I bring the precision and reliability necessary for international growth. I offer not just administrative support, but a true business backbone.
What sets me apart? I combine operational excellence with deep expertise in self-publishing (Amazon KDP) and exceptional language skills (5 languages: DE, EN, IT, RO, GR). Whether it's coordinating international projects, professional customer support in Southern Europe, or providing technical support for your book project – I work asynchronously, highly structured, and completely independently.
My focus areas for your success:
• Operations & Organization: Optimization of workflows and project coordination.
• Internationalization: Communication and market development in 5 languages.
• Self-Publishing (KDP): Complete support from manuscript to finished listing.
• Backoffice Management: Reliable handling of complex administrative tasks.
I am not a 'loud' salesperson, but a precise implementer. If you are looking for someone who thinks along, independently improves processes, and guarantees absolute adherence to deadlines, I look forward to our collaboration.
  • German

    Native or bilingual

  • English

    Fluent

  • Italian

    Fluent

  • Greek

    Fluent

  • Romanian

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Freelancer
    Operations Manager & Expert for Multilingual Business (5 Languages) & Amazon KDP
    July 2025 - Today (1 year and 1 month)
    With over 15 years of expertise in dispatch, project management, and key account management, I bring the precision and reliability necessary for international growth. I offer not just administrative support, but a true business backbone.
    What sets me apart? I combine operational excellence with deep expertise in self-publishing (Amazon KDP) and exceptional language skills (5 languages: DE, EN, IT, RO, GR). Whether it's coordinating international projects, professional customer support in Southern Europe, or providing technical support for your book project – I work asynchronously, highly structured, and completely independently.
    My focus areas for your success:
    • Operations & Organization: Optimization of workflows and project coordination.
    • Internationalization: Communication and market development in 5 languages.
    • Self-Publishing (KDP): Complete support from manuscript to finished listing.
    • Backoffice Management: Reliable handling of complex administrative tasks.
    I am not a 'loud' salesperson, but a precise implementer. If you are looking for someone who thinks along, independently improves processes, and guarantees absolute adherence to deadlines, I look forward to our collaboration.
    Organization Creativity Project Management
  • Selbstständig
    FREELANCE CHILDREN'S BOOK AUTHOR (SELF-PUBLISHING) & FAMILY PHASE
    July 2023 - Today (3 years and 1 month)
    -Author of the series Bujor şi taina naturii: 3 volumes published.
    -Working on the 4th volume of the series.
    -Parallel care for my daughter.

    Self Publishing - Amazon KDP
    -Bujor şi taina spiritelor - Vol. І
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    -Bujor şi regele serpilor - Vol.II
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    -Bujor şi miorița cu lâna de aur - Vol. III
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    Selfpublishing Self-Publishing KDP Project Management Languages
  • Emil Lux GmbH&Co.
    Key Account Manager
    October 2013 - June 2023 (9 years and 8 months)
    Wermelskirchen, NW, Germany
    Major client support (RO, IT, CH, GR, FI, N) Expansion of full-range businesses, competitor benchmarking, fixing marketing activities and promotional sales, field service coordination, controlling reports/sales analysis, conducting annual negotiations and agreement of terms

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Education

  • University
    2000

Skill set

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