Freelancer profile translated to English.

Description

Freelance customer support assistant, specializing in banking customer relations, I assist companies in managing customer emails, tickets, and back-office tasks remotely.

Accustomed to demanding environments, I work with rigor, confidentiality, and a service-oriented approach to ensure reliable and professional responses.

Available every Monday, for one-off or recurring assignments (hourly or fixed price).

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

La Banque Populaire Grand Ouest,
INDIVIDUAL ADVISOR
BANKING AND INSURANCE
January 2025 - Today (1 year and 5 months)
Nantes, France
Develop, manage, and retain a portfolio
Full activity: savings, mortgage loans, personal loans, IARD
Active Listening Compliance Client Follow-up Sense of Organization Customer Relations
S2E,
SALARIED SAVINGS MANAGER
January 2023 - January 2025 (2 years)
Nantes, France
Management and control of individual Fabius and PER transfers. Accounting for transfers and file monitoring.
La Médicale,
COMMERCIAL ASSISTANT
January 2021 - January 2023 (2 years)
Nantes, France
Commercial support and file monitoring for everyday insurance products, provident, and loan insurance. Telephone reception management. Event organization and on-site support for future practitioners.