Flora Revy

Reservation Management:

Oversee online reservation management, ensuring calendars are up-to-date and customer requests are handled quickly and efficiently.

Implement pricing strategies based on seasons and demand trends to maximize revenue.

Communication and Customer Relations:

Maintain fluid and professional communication with clients, before, during, and after their stay, answering their questions and providing all necessary information for an enjoyable stay.

Manage online customer reviews, gathering constructive feedback and ensuring guest satisfaction.

Property Maintenance and Preparation:

Be responsible for preparing properties before each arrival, including cleaning, linen management, and equipment checks to ensure everything is functional and meets customer expectations.

Coordinate repairs and regular maintenance of properties to ensure a pleasant and safe environment.

Promotion and Marketing:

Implement promotional actions to attract new clients, using seasonal rental platforms, social media, and a dedicated website.

Develop special offers or discounts to encourage bookings during off-peak periods.

Financial and Administrative Management:

Manage rental finances, establishing budgets, tracking maintenance expenses, and optimizing property profitability.

Also be responsible for legal compliance and tax declarations related to seasonal rentals.

In summary, ensure complete and professional management of seasonal rentals, guaranteeing a quality experience for your clients while optimizing the profitability of your properties.

Supervision of all production stages, from crop management to sales: Implement sustainable agricultural practices following organic standards, thus ensuring quality products while preserving the environment. Manage crop rotations, soil maintenance, and biological pest control to ensure the health of plants and soils.

Implementation of direct sales: Coordinate short supply chains, including on-site farm sales, local markets, and farm baskets. Responsible for order preparation, sorting, product packaging, and distribution, ensuring their freshness. For each sales channel, build trusting relationships with your customers by offering them complete transparency on the origin and quality of the products.

Implementation of loyalty programs: Organize events such as farm visits, workshops, or open days, allowing consumers to better understand your work and organic farming practices. Also manage communication with your clients, using social media and local partnerships to promote products and raise awareness about sustainable agriculture.

On an administrative and financial level: Establish production budgets, monitor costs and margins, and implement pricing strategies to ensure the profitability of the farm while maintaining fair prices. Regularly analyze sales performance, adapt production according to demand, and optimize available resources to maximize efficiency.

Commitment and skills have allowed me to contribute to the sustainability of the farm by ensuring quality organic production and promoting direct sales, thus creating a sustainable and environmentally friendly model.

Technical Coordination of Operations:

Supervise and optimize technical processes related to travel organization, from planning to logistics, ensuring compliance with quality and safety standards.

Collaborate closely with production teams and service providers to ensure the feasibility of itineraries and the conformity of services offered to clients.

Management of Relations with Service Providers and Partners:

Negotiate contracts with partners (accommodations, carriers, local guides) to ensure optimal value for money and flawless service.

Establish and maintain trusting relationships with international service providers, ensuring rapid resolution of any technical issues on the ground.

Monitoring and Regulatory Compliance:

Ensure continuous monitoring of technical and regulatory developments, guaranteeing the compliance of operations with local and international standards.

Apply reinforced safety protocols and prevention measures to ensure the safety of clients and staff during travel.

Creation of Communication Materials and Custom Quotation Preparation:

Design and produce various communication materials, such as detailed brochures, travel guides, and promotional documents, to showcase the company's offerings and attract new clients.

Prepare personalized quotes based on specific client needs, incorporating custom itineraries and tailored services, while respecting budgetary and logistical constraints.

Collaborate closely with the sales team to develop impactful communication tools, harmonizing the company's brand image and facilitating the conversion of prospects into clients.

Administrative Management and Accounting Follow-up