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Flora M.FM

Flora M.

Administrative Support & Client Assistance

€130/day
2 projects
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Flora

🌟 Flora — Versatile Virtual Assistant

Administrative Management | Client Support | Data Entry & Quality | Communication

What I can bring to your company

As a versatile virtual assistant, I support entrepreneurs, VSEs/SMEs, and operational teams in administrative management, client support, and daily organization optimization.
Rigour, responsiveness, and prioritization are at the core of my work method.

🔧 My Expertise
🗂 Administrative Management

• Emails, filing, document management
• Quotes, invoices, reminders, reporting
• Process organization & structuring

💬 Client Support & After-Sales Service
• Responses to messages, email & chat
• Zendesk, Shopify, Octopia
• Order tracking & problem resolution

📊 Data Entry & Control
• Excel / Google Sheets
• Verification, corrections, database enrichment
• File import/export

🎨 Communication & Visuals
• Simple, clear, and professional creations on Canva
• Internal or external visual support

🛠 Tools Mastered
Gmail, Google Drive, Slack, Airtable, Trello, Shopify, Octopia, Zendesk, Microsoft Office…

🤝 They Trusted Me
• Morphée – Client Support & After-Sales Service (11 months)
• ManoMano – Product Catalog Enrichment (5 months)
• QualiSocial – Administrative Management & Reporting (2 years)
• Ornikar – Candidate & Teacher Support (11 months)
• SCC – Data Tracking & Import (1 month)
• Zennio – Data Entry & Web Research (2 months)
• MSP Services – Business Creation & INPI procedures (1 month)
• Maison Noraé – Visual Identity & Content (7 months)
• Welkin & Meraki – Administration & Procedures (1 year 7 months)
• Renault – Visual Communication Support (1 year)

✨ About Me
Organized, autonomous, and solution-oriented, I enjoy creating clarity, flow, and structure to free my clients from time-consuming tasks.

👉 Click on “Propose a mission” to start collaborating.
  • English

    Fluent

  • French

    Native or bilingual

Can work on-site
Paris (up to 50km), Strasbourg (up to 50km)

Experience

  • MSP Services
    Data Entry
    August 2024 - September 2025 (1 year and 1 month)
    Request for SIREN code attribution from INSEE via the single portal.

    Business creation on the INPI website:

    Entry and validation of administrative and legal information.

    Upload of necessary supporting documents.

    Verification of data compliance before submission.

    Online follow-up of the file until validation.
    Data Verification Data Entry Microsoft Excel
  • Maisonnoraé
    Creation of Visual Identity & Communication Materials – Maison Noraé
    January 2025 - August 2025 (7 months)
    I designed the entire visual identity for Maison Noraé, a brand focused on well-being and lithotherapy.
    Using Canva to create a soft and coherent graphic charter: color palette, typography, logos, and product visuals.
    I also handled the layout of product sheets and the presentation of natural stones, ensuring a harmonious and professional aesthetic.
    Canva Digital Communication Graphic Design Layout Content Creation
  • Zennio
    Data Entry
    INTERNET OF THINGS (IOT)
    November 2024 - January 2025 (2 months)
    Entry of handwritten responses into an Excel file
    Data entry and filing in an Excel file
    Article search on the Web
    Data Entry Web Search

Reviews

5.0

Out of 1 rating

A

Anne-Sophie

QualiSocial

Reviewed on 12/9/2022

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Education

  • Professional Bachelor's Degree in Multimedia
    University of Versailles
    2021

Skill set

Categories

  • Other