Freelancer profile translated to English.

Description

With over 11 years of experience as a Product Manager and Product Owner, I have participated in more than a dozen projects of various sizes in several sectors of activity (energy, insurance/banking, transport, etc.).

At the intersection of business and IT, I have a complete and cross-functional vision of projects thanks to my project management skills and my functional analysis capabilities.

I support my clients in the development of their products/services, from strategic vision to deployment, always seeking the best solutions.

I am currently looking for a freelance contract in Paris or the Paris region.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

GIE Comutitres
Product Manager (PM)
TRANSPORTATION
July 2021 - April 2023 (1 year and 9 months)
Paris, France
Program to improve customer service satisfaction in the operational management of Navigo transport passes in the Ile-de-France region.
Definition of strategic vision
- Participation in defining product vision (positioning, benchmark, etc.)
- Creation and enrichment of the roadmap to offer the best user experience
Discovery - Identification of user needs
- Management of prospective studies (mystery shopping, ideation workshops, etc.)
- Conducting opportunity studies and POCs
Delivery - Deployment of strategy and project management
- Prioritization of the backlog according to the defined roadmap
- Mobilization of product and cross-functional teams as well as service providers
- Implementation of MVPs to gather maximum user feedback
Continuous improvement - Monitoring results and performance
- Definition of performance indicators to track development results
- Processing of customer/collaborator feedback
- Optimization of journeys/services with an iterative approach
Product management Project management Atlassian JIRA Atlassian Confluence Benchmark MVP POC Continuous improvement Requirements gathering
SIG FRANCE
Project Manager Officer (PMO)
CIVIL ENGINEERING
August 2020 - June 2021 (10 months)
Paris, France
Creation of a PMO unit within the IT department of SIG France to manage all IT projects, resources (40 people), budget (€10M), and schedules.
- Steering: creation of monitoring tools for budget, schedule, and resource management
- Methodology/tools: implementation of Agile methodology (Scrum and Kanban) within the IT department and deployment of Jira/Confluence
- Communication: production of the SIG France IT newsletter, executive committee information...
- Governance: definition of the governance model (committees, request management...)
IT Governance Newsletters Project steering Budget management Atlassian JIRA Atlassian Confluence Executive Committee
La Mutuelle Générale
Product Owner (PO)
BANKING AND INSURANCE
September 2019 - Today (6 years and 9 months)
Paris, France
Launch of a new B2B2E service activity structured around several offers (teleconsultation, homework help, concierge services, etc.).
Implementation of evolutions for the Salesforce sales process, the Zuora billing module and Slimpay payment, as well as the web customer portal for service management
- Backlog management and needs prioritization to maximize product value
- Writing User Stories according to business requirements and client expectations
- Facilitation of ceremonies: daily, backlog refinement, sprint planning, and review
Creation of a new Customer Service
- Definition of the customer relationship management strategy and partnership model
- Identification of target processes for handling requests and complaints
- Implementation of its operational deployment
Business analysis Process facilitation Salesforce.com Sales Customer service User stories Process optimization