Freelancer profile translated to English.

Description

After 10 years in the Communication and Digital departments of companies such as Bonton, Louise Misha, or Big Mamma, and after managing my own delicatessen for 3 years, I now offer my services in content creation and customer service in the fashion, luxury, and food industries.

With my expertise in the quality of premium customer service and demanding content, I look forward to putting my passion to work for your customers!

For a unique need, as support during commercial periods, or for a leave or absence of a team member.

For writing customer service support (FAQ or AI training) or any type of writing and copywriting (catalog, product sheets, brand content and story, social media content, etc.)

I would be delighted to discuss it in person!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Italian
Fluent

Workplace preferences

Remote only

Primarily works remotely

MICHELIN
Social listening
AUTOMOBILE
January 2026 - Today (5 months)
Nice, France
Monthly analysis for Michelin, Italy sector.

Social listening, analysis of communication channels in Italy for Michelin's news on the exclusive topic of sustainability.

5-page report in English on audience peaks, types of media, tone of communications to report to headquarters.
Social listening Data analysis Media Content writing Sustainability
Mathieu Pharma
B2B catalog redesign
HEALTH AND WELLNESS
November 2025 - March 2026 (4 months)
Marseille, France
Mathieu Pharma is a Marseille-based company selling parapharmacy and wellness products.

Redesign of the B2B catalog for sales representatives and pharmacists.

For nearly 2000 references:
Product sheet writing
Creation of the catalog structure, layout of visuals and texts
Teamwork with the company's graphic designer for layout and new visuals
Writing Art direction Adobe InDesign Microsoft Excel Graphic charter
Louise Misha
Customer service
LUXURY GOODS
August 2025 - January 2026 (5 months)
Nice, France
Responding to customers on all channels (emails, chat, phone, social media, WhatsApp, etc.) in French, English, and Italian. Tool used: Gorgias.

Tracking customer orders, carrier disputes, managing returns and refunds.

Coordinating with the sales team and all other departments (message dispatch, problem-solving, anticipation).

Monitoring customer service activity and optimizing KPIs (NPS, response time, sales, data capture...).

Writing the new FAQ and a complete after-sales service tutorial (text and video support).
Gorgias SAV Gorgias Shopify Klaviyo Mailchimp