Flora Bucher

Consultant in customs operations: Management of import/export flows and support via an SAP S/4HANA solution. Optimization of customs attribute data entry in SAP, ensuring efficiency and accuracy despite a 45% increase in requests due to the implementation of new flows. Monitoring of technical incidents on ServiceNow and coordination to resolve them by sharing necessary technical knowledge: Improvement of monitoring and reporting clarity. Performance monitoring in information retrieval with Skywise, and improvement of data processing processes by identifying areas needing upgrades: Reduction of information retrieval time by approximately 4 hours. Analysis of team KPIs with Skywise and SAP ERP: Reporting to the client on SAP customs query processing performance, number of incidents, and overall task progress.

Led the revamp of the onboarding day: Organized weekly onboarding sessions for 2 to 12 new junior and senior consultants. Coordinated with managers to streamline onboarding sessions with a defined framework: increased positive feedback on the onboarding day by 20%: More clarity, less repetitive. Revamped presentation materials and created video tutorials for tasks upon arrival: 2 hours less integration time, but more effective and useful for new hires. Revised an interactive guide on Trello for new consultants, integrating useful links and a task list to promote their autonomy and efficiency: Final deployment after optimization.

Operational tasks: Managed registrations and validated training requests for consultants on Workday, developed training plans tailored to needs. Co-managed the Agile Coaching program, monitoring Agile training progress.

Member of the Communication team for writing and visual realization, design.

Provided consulting for the training department on optimization and actions to be taken.

Analyzed performance and monitored KPIs (impressions, clicks, and conversions), provided advice on communication and interpretation of social media and website results. Optimized the HubSpot CRM by updating the follow-up list based on interactions and lead tracking. Wrote posts and articles based on the analysis of recent post KPIs and most searched topics: Doubled the agency's impressions and popularity on LinkedIn in two months. Created and designed posts. Organized Design Thinking workshops for clients to precisely target the expectations of the entire team and key needs.