Freelancer profile translated to English.

Description

I am a computer science enthusiast, specializing in project management, and more specifically in the integration and deployment of OMS solutions for clients. I distinguish myself by understanding client needs in their desire to implement order orchestration systems and by optimizing existing processes. To achieve this, I believe constant and transparent communication is the cornerstone.

I have in-depth knowledge of areas such as order lifecycle management, billing, and operational excellence.

My technical skills cover a wide spectrum, including databases, some programming languages, as well as collaboration tools (JIRA, Confluence, Trello) and testing tools (SoapUI, PostMan).

In my opinion, a functional profile must still have a technical hat that will allow it to evolve serenely and effectively in the core business, that of representing technical challenges in natural language, and translating functional needs.

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Sephora
Business Analyst OMS
FASHION AND COSMETICS
May 2025 - Today (1 year and 1 month)
Paris, France
Business Analyst OMS working at Sephora on strategic projects related to integration and migration to Fluent Commerce OMS across multiple geographical areas.

My responsibilities are divided into two main areas:
- Integration of Fluent OMS into new business and geographical scopes
- Supporting teams in the migration to Fluent Commerce

In this context, I am involved in the entire functional design cycle:
- Gathering and analyzing business needs
- Facilitating workshops with various stakeholders
- Functional scoping and prioritization of topics
- Segmentation and writing of User Stories
- Writing functional specifications
- Designing BPMN workflows
- Coordination between business teams, developers, and the Fluent Commerce publisher

This assignment allowed me to have a position strongly oriented towards reflection and design, with a significant problem-solving dimension concerning omnichannel and OMS challenges.

The objective was not only to meet an expressed need but to understand business uses, imagine adapted solutions, challenge certain assumptions with the client, and then adjust workflows to achieve complete and coherent management of use cases.

This approach allowed me to develop a deep understanding of Fluent Commerce's capabilities, limitations, and constraints, while reconciling business objectives, technical constraints, and user experience.
Fluent BPMN Functional specifications Business analysis Requirements gathering and formalization
Balmain
Business Analyst OMS
LUXURY GOODS
May 2024 - May 2025 (1 year)
Paris, France
Business Analyst OMS involved in TMA (Application Maintenance in Operational Condition) missions with a strong operational and business focus for the Balmain client.

Responsible for the operational maintenance of the Fluent OMS, I provide daily support to business teams through high responsiveness to client requests, incident management, and resolution of critical anomalies impacting e-commerce and retail activities.

My missions also cover:
- Analysis and implementation of short, medium, and long-term action plans
- Continuous improvement of existing processes
- Proposal and management of functional and operational optimizations
- Unblocking business constraints with high impact
- Regular monitoring of data and flow consistency (stock, allocations, billing, inter-system data propagation)
- Support for marketplace openings
- Interfacing with new IT system components

Accustomed to complex and omnichannel environments, I act as an interface between business teams, technical teams, and partners to ensure the stability, performance, and evolution of OMS processes.
Incident management Process optimization Application maintenance Adaptability and responsiveness Fluent
Lacoste
Business Support Analyst OMS & SFCC
RETAIL (LARGE RETAILERS)
January 2023 - April 2024 (1 year and 3 months)
Paris, France
As a Support Analyst at Lacoste, I worked in Information System administration, ensuring efficient daily management and resolving system-related issues.
My expertise extends to OMS support, ensuring the implementation of a robust order management system and rapid problem resolution. In the Salesforce domain, I resolved end-user issues.
My skills also include executing API tests with Postman, providing responsive user assistance, creating technical documentation, and cross-functional collaboration to ensure seamless system integration.

Information System Administration:
Daily management of IT operations and maintenance.
Configuration, monitoring, and troubleshooting of systems.

OMS (Order Management System) Support:
Implementation and maintenance of an efficient order management system.
Resolution of order processing issues.

Salesforce Support:
Configuration and troubleshooting of Salesforce end-user issues.

Tests with Postman:
Execution of API tests with Postman.
Analysis of test results and identification of potential issues.

User Assistance:
Providing technical support to end-users.
Resolving incidents and support requests quickly and efficiently.

Training and Documentation:
Development of user guides and technical documentation.

Cross-functional Collaboration:
Transparent communication with development teams, business teams, and stakeholders.
Close collaboration with other departments to ensure system integration and compatibility.

Project Management:
Participation in projects related to system implementation, upgrade, or migration.
Anomaly management Problem solving Problem Management User support Incident Manager