Freelancer profile translated to English.
Back to original languageAbout Flavien
Are you looking for a customer service expert capable of efficiently handling complaints, cancellations, and loyalty programs? With experience at Canal+ France, I help you improve customer satisfaction, reduce churn, and boost loyalty, by providing quality, responsiveness, and measurable results, all remotely.
French
Fluent
English
Basic
Malagasy
Native or bilingual
Remote only
Primarily works remotely
Experience
- Centre de relation client / FreelanceRemote Customer Service AdvisorTELECOMMUNICATIONSOctober 2022 - Today (3 years and 8 months)Tananarive, MadagascarCustomer service and retention expert at Canal+ France, I turn every complaint and cancellation into an opportunity for loyalty and continuous improvement. Focused on customer satisfaction, quality, efficiency, and professionalism, I am available remotely, responsive, motivated, positive, and committed to providing an exceptional customer experience.
- KonectaCustomer AdvisorOctober 2022 - Today (3 years and 8 months)Ivandry, Antananarivo, Madagascar• • Presenting to clients the features, benefits, and pricing of services and products.• • Welcoming clients, answering their inquiries about products, promotions, and company policies.
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Education
- Internal Training – Customer Relations and RetentionInternal Training Canal plus France2022Formation interne en relation client et rétention : gestion des appels, traitement des demandes clients, résolution de litiges, fidélisation, communication professionnelle et utilisation d’outils CRM.