Freelancer profile translated to English.

Description

I support e-commerce brands in managing their customer service to offer a smooth, fast, and high-quality experience to their customers.

I am currently working with Ysé Paris, where I manage daily customer support across multiple channels: email, Instagram, WhatsApp, phone, as well as tickets via Gorgias.

My role consists of:

Responding quickly and effectively to customer requests

Managing orders, returns, and disputes

Ensuring quality customer follow-up

Maintaining a consistent customer experience across all channels

Organized and responsive, I am accustomed to dynamic e-commerce environments with a high volume of requests.

I can help you structure and improve your customer service, while guaranteeing fast response times.

Do not hesitate to contact me to discuss your needs!

Languages

English
Native or bilingual
French
Native or bilingual
Portuguese
Native or bilingual
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Ysé Paris
Customer Experience Manager
E-COMMERCE
January 2025 - Today (1 year and 7 months)
Paris 09 Opéra, France
1. Respond to customer inquiries in a personalized manner across all our Gorgias channels (email, phone, chat, social media...)

2. Provide personalized support in several aspects (size advice, product advice, placing orders on the e-shop, login issues, etc...)

3. Monitor order preparation and shipment

4. Handle disputes: carriers, quality returns, refunds, stockouts, etc...

5. Surprise and pamper our customers by initiating exceptional moments

Evolution following a 6-month internship within the customer service team
Shopify Aircall Gorgias Yayloh Netsuite
ZARA
Sales Associate
RETAIL (SMALL BUSINESS)
May 2024 - June 2024 (1 month)
Noisy-le-Grand, France
- Welcoming and assisting customers in-store in a dynamic environment

- Product advice and assistance in fitting rooms

- Handling customer requests, returns, and exchanges

- Contributing to a smooth in-store customer journey

- Inventory management and restocking of products on the sales floor

- Processing payments and managing order pick-ups
Rigor and organization Team Coordination Customer advice Inventory Management Time and priority management

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Dual Degree CESEM
NEOMA Business School Reims
Double diplôme CESEM
General Baccalaureate OIB
International High School of the Paris East of Noisy-le
2023
OIB section internationale Brésilienne (Histoire Géographie, Littérature) Spécialités Mathématiques, HGGSP, Physique Chimie

Other

Flavia Rodrigues

E-commerce Customer Service Specialist | Omnichannel

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