Freelancer profile translated to English.

Description

Operations management and process optimization specialist with over 4 years of experience in an international environment.

My expertise:

Monday.com configuration and optimization (CRM, billing tracking, KPI dashboards, project management)
Database and management system structuring
Implementation of efficient administrative processes
Multi-stakeholder coordination and complex file tracking

My achievements:

I restructured the entire Monday.com system for an American company specializing in legal expertise, creating interconnected dashboards for CRM, billing, marketing tracking, and activity calendars. Result: considerable time savings and complete operational visibility.

My approach:

I quickly understand your needs, propose concrete solutions, and deliver turnkey systems that your teams can use immediately.

Languages:French, English, Portuguese

Languages

Portuguese
Native or bilingual
English
Native or bilingual
French
Fluent

Workplace preferences

Remote only

Primarily works remotely

Integrity Legal Nurse Consulting PDX
Operations Assistant
June 2025 - Today (1 year)
Portland, United States
• Coordination of client files: onboarding new files, communication with experts and external stakeholders, tracking deadlines and necessary authorizations
• Redesign and optimization of Monday.com: creation of dashboards for CRM, billing tracking, activity calendar, marketing tracking, and KPIs
• Database management: CRM updates, tracking of professional certifications and qualifications, monitoring expiration dates
• Administrative processing of contracts, client follow-ups, and billing assistance
• Document management: uploading, organizing, and making documents available via the IT system
CRM Management Monday CRM Monday.com Microsoft Excel Customer Relationship Management (CRM)
40 Strategy
Administrative and Marketing Assistant
CONSULTING AND AUDITS
February 2024 - June 2025 (1 year and 4 months)
Oregon City, United States
• Tracking of performance indicators (KPIs) and data analysis
• Management of editorial calendars and content planning
• Coordination with different teams to ensure the consistency of deliverables
Microsoft Excel Project Management Monday.com Interpersonal
Surgo Studios
Project Assistant and Coordinator
October 2022 - February 2024 (1 year and 4 months)
Ottawa, Canada
• Tracking of client projects: coordination, adherence to deadlines, and content delivery
• Performance analysis and KPI monitoring, improvement proposals that strengthened client relationships
• Coordination with creative teams to ensure the quality of deliverables
Project Management Customer Relationship Management (CRM) Monday CRM CRM Management

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Project Management
Australian Pacific College
2021
Project Management
Bachelor in Business Administration
Federal University of Uberlândia
2018
Bachelor en Gestion d'Entreprise

Operations Consultant

Flavia M.

Monday.com & Administrative Management Specialist

About Flavia

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