Fitiavana Misoa

Administrative and operational support for French companies.

Daily management of customer support via email, order tracking, quote and invoice creation, overdue payment reminders, data entry and updates, email prospecting, and coordination of administrative tasks.

Independent work with respect for deadlines and client procedures.

My role was focused on the performance and profitability of campaigns, as well as the strategic use of customer data.

• Management and optimization of SEA campaigns

• Analysis and improvement of campaign performance

• Monetization and exploitation of databases

• Segmentation and targeting of audiences to maximize marketing performance

• KPI monitoring and regular performance reporting

• Collaboration with marketing and technical teams to optimize campaigns

I handled customer interactions throughout the entire order cycle, ensuring quality, responsiveness, and adherence to internal procedures.

• Handling customer requests by email and phone

• Order tracking, exchanges, refunds, and credit notes

• Management and resolution of disputes and complaints

• Updating and tracking customer files in the CRM

• Coordination with logistics, sales, and technical departments

• Adherence to processing times and quality standards

• Participation in improving the customer experience