Freelancer profile translated to English.

Description

Hello, I am Fitia.

With over 5 years of experience in customer relations, I have supported various profiles in dynamic, demanding, and constantly evolving environments.

My expertise is based on an excellent organizational capacity: administrative management, project coordination, client communication, agenda management... I make every effort to ensure smooth and structured daily support.

Passionate about rigor, efficiency, and flexibility, I offer my services to entrepreneurs, managers, or healthcare professionals wishing to delegate to save time and gain peace of mind.

My mission: to free you from time-consuming tasks so that you can focus on your core business.

#VersatileAssistant #ProfessionalFreelancer #VirtualAssistant #MedicalTelesecretary

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

synovo
Switchboard Operator – Ambulance Dispatcher & Billing Department
TELECOMMUNICATIONS
August 2024 - June 2025 (10 months)
As a switchboard operator and dispatcher within an ambulance company, I was the interface between patients, medical teams, and paramedics.
I managed incoming calls, requests for medical transport (emergency or appointment), and ensured the organization of routes in real time.
I was also in charge of billing services to organizations (CPAM, mutual insurance companies) and patients.

💡 Skills developed:

Answering calls and coordinating interventions

Managing schedules and routes for paramedics

Mastery of medical billing procedures

Entry and monitoring of patient files (third-party payment, transport voucher, etc.)

Sense of urgency, rigor, and professional discretion
SERASERA
Taxi dispatcher
TELECOMMUNICATIONS
September 2021 - August 2023 (1 year and 11 months)
As a taxi dispatcher, I was responsible for receiving calls from customers, taking their reservations, and organizing the dispatch of vehicles in real time.
I ensured smooth coordination between customers and drivers, while guaranteeing a fast, courteous, and reliable service.

💡 Skills developed:

Answering calls and managing reservations

Use of dispatch and geolocation software

Reactivity and stress management during peak periods

Clear and effective communication

Sense of service and rigor in tracking races
KONECTA
Technical service
TELECOMMUNICATIONS
January 2020 - August 2021 (1 year and 7 months)
Within Orange's technical department, I assisted customers in resolving issues related to their internet, mobile, or TV offers.
My role was to diagnose faults, guide users through technical manipulations, and ensure rigorous follow-up until complete resolution.

💡 Skills developed:

Remote fault diagnosis and resolution

Technical support (box, mobile, TV, network)

Clear and educational assistance

Management of complex and urgent situations

Use of specific tools (CRM, test software)