Firdawss A.

As part of the launch of VENIO, an agency specializing in communication and content creation (schools, restaurants, lawyers, liberal professions), I played a central role in the operational structuring and business development of the company.

1. Administrative Management & Personnel Management

Implementation and structuring of all internal administrative processes: contracts, quotes, invoices, client tracking, compliance.

Supervision and coordination of a sales team responsible for developing the client portfolio.

Work organization, mission allocation, objective monitoring, and operational support.

Management of HR matters: onboarding, mission tracking, reporting, coordination with management.

2. Qualiopi Compliance & Deployment

Active participation in preparing and achieving Qualiopi compliance for the opening of the training department.

Development of quality processes (evidence, documentation, templates, internal procedures).

Monitoring indicators and supporting the team to ensure continuous compliance.

3. Prospecting & Business Development

Execution of telephone prospecting campaigns and qualification of new leads.

Client acquisition in various sectors: educational institutions, restaurateurs, law firms, self-employed professionals.

Presentation of the agency's offerings, needs assessment, commercial conversion, and follow-up.

Participation in the development of acquisition strategies and sales pitches.

4. Strategic Contribution & Decision Support

Participation in structuring decisions regarding the agency's development: offerings, pricing, internal organization.

Conducting analyses and providing recommendations to guide management (profitability, action prioritization, strategy).

Support on cross-functional projects such as setting up an OPCO Atlas account or implementing internal tools.

As part of the opening of a new school present at the "Salon de l'Étudiant" (Student Fair), I was tasked with promoting the programs to prospective students and their families.

1. Sales & Field Prospecting – Student Fair

Actively engage with visitors (students, parents, professionals).

Clearly and personally present the various programs offered.

Highlight:

the institution's strengths,

career prospects,

admission procedures,

possible financing options,

recognition of qualifications by France Compétences.

Answer questions, address concerns, and guide visitors based on their academic or professional goals.

Collect and qualify initial interest to build a usable contact database.

2. Post-Fair Follow-up & Lead Qualification

Recontact all individuals met to:

confirm their interest,

clarify their orientation project,

propose an appointment or an admission interview,

provide additional information if necessary.

Sort and qualify leads based on their readiness: hot, warm, or irrelevant prospects.

3. Telephone Outreach

Make outbound calls to leads collected during the fair.

Also call leads provided from various sources (partners, internal databases, social networks…).

Present the school, its values, its programs, and the purpose of the call.

Identify the level of interest, actual needs, and potential for enrollment.

Systematically document interactions to facilitate sales follow-up.

4. School Representation & Relationship Building

Adapt the sales pitch according to the prospect's profile.

Ensure a professional and consistent image of the institution.

Develop a trusting relationship to support candidates' projects and maximize enrollment probabilities.

Teaching internal and external communication for administrative organization and Human Resources process management