Firdaos A.

End-to-end management and coordination of a strategic data visualization tool dedicated to presenting satisfaction survey data from various external sources for KPI analysis.

• Collection, clarification, and formalization of business needs, then transformation into actionable requests for the relevant teams in an Agile and data-driven environment.

• Planning and animation of intra-Data coordination between technical, intelligence, management, and governance poles, with action tracking, alert reporting, and documentation structuring.

• Interface between Data teams and business departments in an international context: needs gathering, request tracking, dashboard contributions, analysis, and reporting.

• Organization of workshops, budget and resource management, communication on Data deliveries according to the roadmap, and representation of Data topics in project instances.

• Rapid adaptation to different stakeholders and situations.

• Organization of work by prioritizing backlog tasks to meet expectations and deadlines.

• Integration of an AI tool based on an internal ML structure.

• Environment: Agile, Data Visualization, Reporting, Dashboarding, GCP, BigQuery, Jira, Confluence, Product Management, KPI tracking

Support for capitalization tools related to BI Sales & PR

• Coordination of the team's daily activity, schedule management, task distribution, and participation in incident management related to the day-to-day life of BI applications.

• Implementation of internal procedures to ensure customer service quality and rapid problem resolution.

• Environment: SharePoint, Power BI, SAP BO