About Fiorella
I am a Fractional Product Operations & Program Management Consultant with 10+ years of experience supporting digital transformation, platform operations, and cross-functional delivery in complex, regulated environments.
I help organizations improve execution clarity, governance, and operational performance across digital products, customer platforms, and transformation programs.
My work focuses on building structured and scalable systems for:
- Product operations and delivery coordination
- Program and PMO governance
- KPI frameworks and performance visibility
- Digital and CRM operations
- Cross-functional alignment across business and technology teams
I have led large-scale initiatives impacting more than 1.5 million customers in the energy and utilities sector, working across international teams in Europe and Latin America.
I bring a structured, analytical, and execution-focused approach to help teams turn complexity into clear delivery systems and measurable outcomes.
I typically work with startups, scale-ups, and enterprise teams that need stronger operational structure, reporting discipline, and delivery coordination without hiring full-time leadership roles.
Spanish
Native or bilingual
English
Fluent
Can work on-site
Rotterdam (up to 50km), Amsterdam (up to 50km), Utrecht (up to 30km), Eindhoven (up to 50km)
Experience
- EnelProduct & Digital Operations LeaderENERGY AND UTILITIESJanuary 2023 - December 2024 (1 year and 11 months)
- Supported digital platforms serving 1.5M+ customers, ensuring operational stability and performance visibility
- Designed KPI frameworks and reporting systems used to track digital and operational performance
- Led cross-functional coordination between business, IT, and operations teams in complex environments
- Improved governance structures for digital delivery and platform operations
- Supported CRM and digital communication channel optimization initiatives
- EnelProgram & Transformation LeadENERGY AND UTILITIESJanuary 2022 - December 2022 (11 months)
- Led governance design for large-scale transformation programs across multiple stakeholders and vendors
- Implemented structured reporting cycles, steering committees, and delivery tracking mechanisms
- Managed risks, dependencies, and delivery alignment across international teams (Europe & LATAM)
- Delivered executive-level reporting to support decision-making and program transparency
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Education
- Master of Business AdministrationRotterdam School of Management, Erasmus University2026Master of Business Administration
- B. Sc. in Industrial EngineeringPontificia Universidad Católica del Perú2012Industrial Engineering