Fiona Fawaz

CRM & Sales Ops Consultant specializing in **Pipedrive**, HubSpot, Sellsy, and automations.

I assist SMEs, agencies, and growing businesses in structuring their sales organization, optimizing their sales processes, and deploying high-performing CRMs.

My projects include:

• CRM Implementation

• Pipedrive, HubSpot, and Sellsy Optimization

• Sales Structuring

• CRM Automation

• CRM Migration

• Lead Management & Nurturing

• Sales Reporting & Steering

• Sales Workflows

• Sales Ops & RevOps

My approach is both strategic and operational: simplifying processes, improving sales tracking, structuring sales pipelines, and enabling teams to gain efficiency.

I have worked with companies in various sectors: events, real estate, training, tourism, B2B services, industry, and consulting.

Expertise:

• Sales Pipeline Creation

• CRM Configuration

• Sales & Marketing Automation

• Database Structuring & Cleaning

• KPIs, Dashboards, and Reporting

• CRM & Emailing Synchronization

• Nurturing & Segmentation

• CRM & Sales Audit

• Team Training & CRM Adoption

Tools:

Pipedrive, HubSpot, Sellsy, Salesforce, Brevo, Make, Zapier, Aircall, Ringover, Calendly, Notion, Lemlist.

Project Examples:

• Comprehensive CRM environment structuring

• Sales automation implementation

• Existing CRM optimization

• Steering dashboard creation

• Connection of prospecting, telephony, and emailing tools

• After-sales service and customer follow-up process structuring

Objective: Implement simple, effective CRM systems that are truly used by teams.

LinkedIn: Fiona Fawaz