Freelancer profile translated to English.
Back to original languageAbout Fiona
A professional in customer experience and operational management, I have over 10 years of experience in demanding environments combining luxury, hospitality, retail, and project management.
My background has allowed me to support renowned brands and organizations such as Louis Vuitton, Accor, Disneyland Paris, and AFALULA, through missions related to operational management, business development, team leadership, and customer experience optimization.
Today, I mainly focus on topics related to:
- Customer experience,
- Compliance with quality standards in demanding/luxury/premium environments,
- Operational management,
- Business development,
- Brand visibility,
- Customer experience,
- Clienteling and loyalty,
- Coordination of projects and teams,
- Communication and field animation.
Recognized for my rigor and attention to detail, my strong sense of service, and my field vision, I enjoy creating fluid, impactful, engaging experiences that bring value to both customers and teams.
I would be delighted to discuss a future project with you.
Looking forward to meeting you.
French
Native or bilingual
English
Fluent
Can work on-site
Clamart (up to 10km), Paris (up to 10km)
Experience
- Louis VuittonAssistant ManagerLUXURY GOODSApril 2026 - Today (2 months)Paris, FranceMontaigne Paris Store.Support for business objectives and the radiance of the High-end category.Team development and leadership.Operational management of the floor (flow management, 360 store view, and maintaining an excellent customer experience).Development of team engagement through communication, animation, and field support actions.Coaching advisors on product projection, clienteling, and business opportunities related to the category.
- Louis VuittonAssistant Manager in DevelopmentLUXURY GOODSJuly 2024 - March 2026 (1 year and 8 months)Paris, FranceGaleries Lafayette Store, Paris• Excellent welcome and service in a highly demanding retail environment.• Active contribution to revenue growth, with a strong focus on High-End sales.• Development, loyalty, and management of local and international clientele (long-term clienteling).• Organization and management of private sales and events for VIC, VVIC & Prestige clients.• Handling customer disputes with a high level of expectation and satisfaction.Leadership & Cross-functional Responsibilities:• Care Service, Clienteling & High-End Category Referent.• Management's representative: field feedback, team leadership, coordination, and internal communication.• Floor management, 360 store view, and visitor flow management.• Training and mentoring new advisors.• Contribution to improving clienteling practices and in-store customer experience.
- Agence française pour le développement d'AlUlaTourism Project ManagerTRAVEL AND TOURISMSeptember 2020 - February 2022 (1 year and 5 months)Paris, FranceProject Manager - Tourism & Hospitality Division. Management of AlUla's promotion operations in France (Social Media, PR activities, Trade):• Management and monitoring of the promotion action plan and supervision of the Interface Tourism contract (communication agency, social media, public relations, and marketing).• Management of promotional events (PR dinners, Trade and influencer events, public exhibitions, private Trade & PR exhibitions, showrooms…).• Management and monitoring of Trade promotion operations (webinars, training sessions, e-newsletters, workshops, fam trips…).• Management and monitoring of PR promotion operations (media releases, press articles, media partnerships, events, press trips…).• Management and monitoring of Social Media promotion operations (CANAL +, Invibes digital campaigns, influencers…)• Contribution to projects within AFALULA agency's Tourism and Hospitality division.
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Education
- Executive Master Marketing & Communication, Marketing and CommunicationVISIPLUS academy2023Executive Master Marketing & Communication, Marketing et communication
- Master of BusinessEFHT Ecole de Tourisme et d'Accueil2020MBA Tourisme, Manager des Affaires Internationales
Certifications
- Operational Activity ManagerVisiplus Academy
- International Business ManagerCESCI (International Business Higher Education Center)2020
Skill set
Categories
- Other