About Fiona
French
Native or bilingual
English
Conversational
Experience
- SNCFCustomer service management / freelance virtual assistantSOCIAL NETWORKSJanuary 2023 - Today (3 years and 4 months)Montpellier, FranceReal-time customer service management by answering users' questions and inquiries.Handling objections within a given time frame.Management of one of SNCF's Twitter accounts.
- france expoMarketing Communication ManagerENTERTAINMENT AND LEISUREOctober 2021 - August 2022 (10 months)Montpellier, FranceDevelopment of real estate and electric mobility trade shows with:- management of each trade show's websites on Wordpress- management of Facebook and Instagram social media- comment moderation- creation of visual and advertising content- press release- graphic design of custom stands on SketchUp and the Adobe suite
- Bijouterie ToscalineMarketing Communication ManagerRETAIL (SMALL BUSINESS)July 2021 - August 2021 (1 month)Montpellier, FranceBrand development on Instagram and e-commerce website creation with:- photo and video production- content creation- comment moderation- video editing
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Certifications
- Google AnalyticsGoogle