Freelancer profile translated to English.
Back to original languageAbout Fiona
Dual-skilled profile in business development and customer relations, with experience in B2B and B2C environments. Strong ability to quickly understand needs and challenges, and to propose adapted solutions through a commercial and human-centered approach. Comfortable throughout the entire cycle, from qualification to closing, with a particular focus on relationship quality and results.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- FBCREATOR / ENTREPRENEUR – CRAFT & E-COMMERCEJanuary 2026 - Today (7 months)
- Launch and management of an online craft store, including production, sales, and multi-channel customer support.
- Digital creation and communication: professional content writing, social media management, and product promotion.
- Administrative, logistical management, and order tracking, developing skills in organization, autonomy, and project management.
- Design of artisanal creations, strengthening creativity and problem-solving.
- NissanBilingual English Customer Relations OfficerNovember 2021 - February 2026 (4 years and 3 months)
- Management of incoming and outgoing individual customer contacts via phone, email, and live chat, with clear communication and professional writing.
- Handling complaints and support requests, in French and English, developing B2C customer relations and satisfaction.
- Writing internal reports in English and proposing actions to improve customer service efficiency and quality.
- Contribution to process optimization and customer satisfaction monitoring.
- IPTCustomer Success Manager x Business DeveloperJanuary 2019 - November 2021 (2 years and 10 months)Paris, France
- Management of B2B commercial opportunities, including outbound prospecting and handling of inbound leads.
- Presentation and demonstration of SaaS solutions, including at trade shows, onboarding, personalized follow-up, and B2B customer loyalty.
- Negotiation of commercial terms and closing of B2B sales, while ensuring multi-channel customer support (phone, email, live chat) with clear communication and impeccable spelling.
- Internal communication with product and R&D teams to report technical issues and recurring needs, and to participate in the continuous improvement of the solution.
- Development of a solid and proactive B2B customer relationship, ensuring customer satisfaction and loyalty.
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Skill set
Categories
- Other