Freelancer profile translated to English.
Back to original languageAbout Finoana Léontine
Virtual assistant specializing in customer service, I help companies manage their emails, calls, and messages to ensure a smooth and professional customer relationship. With experience in commercial and technical teleconsulting, I master digital tools and can effectively solve customer problems. My goal is to enable companies to save time, improve satisfaction, and build customer loyalty through responsive and human support.
French
Native or bilingual
Malagasy
Native or bilingual
Remote only
Primarily works remotely
Experience
- Konecta madagascarTechnical Tele-advisor (calls and messaging)FILM AND AVJuly 2023 - February 2026 (2 years and 7 months)Tananarive, MadagascarI assist customers in resolving their issues related to mobile and internet services. My role is to listen attentively, quickly diagnose encountered difficulties, and propose adapted solutions, while ensuring a smooth and reassuring experience. Thanks to my mastery of digital tools and my communication skills, I contribute to strengthening subscriber satisfaction and loyalty.
- Intelcia,Commercial Tele-advisorDecember 2021 - January 2023 (1 year and 1 month)MadagascarI manage calls and customer contacts to promote the company's products and services. I advise, assist, and build loyalty with customers by ensuring clear, professional, and satisfaction-oriented communication.
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Education
- Office Automation ITESPIC2017Informatique bureautique
- Baccalaureate2017Baccalauréat