Freelancer profile translated to English.
Back to original languageAbout Finn
I am Finn, a Zendesk expert from Hamburg. With my expertise, I support you in setting up Zendesk quickly, efficiently, structurally, and according to best practices. I optimize your company's CS processes and workflows so that you have scalable structures from the start. Together, we lay the foundation that keeps pace with your company's growth and takes your customer service to the next level.
Personalized setup of the entire Zendesk portfolio
-> Zendesk Support / Chat / Talk / Guide / Gather / Explore
Setup & Branding
- Macros / Text modules / Email templates
- Views
- Contact form
- Conditional/Dynamic fields
- Groups, roles, organizations, brands
- Third-party apps
- Integration with other platforms
- Web Widget
- SLAs
- CSAT / Customer Satisfaction
Triggers and Automations
- Auto-resolution/closing of tickets
- Automatic assignment
- Agent notifications
- Customer reminders
Knowledge Base & Help Center
- Multilingual Help Center
- Community Forum
- Contact form
Reporting
- Individual (Live) Dashboards
- Automated Reporting
- Continuous support optimization through data-driven insights
→ Redirection of inquiries through self-service and automation
→ Omnichannel support
→ One Platform Support (Integration of Trustpilot, Trusted Shops, Social Media, etc.)
→ Data-driven insights through (Live) Dashboards and Reporting
→ Increase in customer support quality
→ Reduction of employee costs through automation
German
Native or bilingual
English
Fluent
Can work on-site
Hamburg (up to 50km)
Experience
- InnoNature GmbHZendesk ExpertE-COMMERCEJuly 2024 - Today (1 year and 11 months)Hamburg, GermanyImplementation of Zendesk Support and Guide and migration from Gorgias to Zendesk for InnoNature.
- Spized GmbHZendesk SpecialistE-COMMERCEMarch 2024 - Today (2 years and 3 months)Zendesk Support, Guide & Chat Optimization
- NEXTREND GmbHZendesk SpecialistE-COMMERCEAugust 2023 - Today (2 years and 10 months)Zendesk Support & Guide Optimization
Reviews
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Education
- Bachelor of ArtsUniversity of Kassel2024Bachelor of Arts - BA, Soziologie
- Data Analytics ProgramCareerFoundry2022Data Analytics Program