Freelancer profile translated to English.

Description

🙋🏻‍♀️ E-commerce Customer Service Assistant | After-Sales Service – Emails – Social Media | Administrative Assistant

⚙️ Shopify | Zendesk | CRM | Emailing

📌 Responsive, organized, caring

Who am I?

I am Finaritra, an assistant specializing in remote customer support.

Passionate about customer relations, I assist online stores in the daily management of their after-sales service and their multi-channel customer relations (email, social media, e-commerce messaging).

After several corporate experiences with e-commerce businesses, I am now launching my freelance career to help brands offer a fluid, responsive, and human customer experience.

My Services (After-Sales Service, Customer Support):

📧 Responding to customer emails and after-sales service tickets

💬 Managing messages on social media & online chats

📦 Order tracking, returns, complaints

🛒 E-commerce store support (Shopify, Slack, Trello…)

🗂️ Organizing canned responses and managing customer databases

📁 Formatting customer documents (guides, canned responses, product sheets)

Why Trust Me?

✅ Specialized in e-commerce customer service

✅ Responsive, empathetic, and attentive

✅ Quick adaptation to your tools, tone, and processes

✅ Affordable rates, ideal for stress-free testing

✅ Smooth communication and on-time delivery

💬 Hourly Rate: €4 to €5

📧 Contact me for a personalized quote based on your needs.

🔧 Tools Mastered:

Shopify, Quick, Zendesk, Trello, Slack, Teams, Google Workspace, Office Suite, Google Sheets, Sharepoint, Power BI, Canva, Facebook Business Manager, WhatsApp Business…

Industry field of expertise

Languages

French
Native or bilingual
Malagasy
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

MARKY GROUP
VERSATILE VIRTUAL ASSISTANT
E-COMMERCE
July 2020 - November 2024 (4 years and 4 months)
Antananarivo, Madagascar
Handling approximately 70 customer requests per day (emails, calls, chat, and social media), with a satisfaction rate above 95%
Managing technical support via email and phone, with efficient resolution of customer requests
Contributing to internal communication, fostering better team coordination
Implementing a customer satisfaction tracking system, with prompt handling of customer feedback
Training and supporting new employees, facilitating their skill development
Regularly updating customer and internal databases, ensuring the reliability of shared information
Writing operational documents and concise reports to support decision-making
Prospecting and commercial follow-up with over 100 clients, actively participating in business development
Coordinating with about ten suppliers and partners, ensuring smooth and responsive follow-up
Managing and organizing over 300 administrative files, improving the accessibility of internal data
Data Entry E-mailing Customer Service Customer Service Management Customer Follow-up Online Store Management Telephone Prospecting File Tracking Administrative Support Administrative Management Customer Satisfaction Facebook Marketing Returns Management Zendesk Slack Trello E-commerce Conflict Management Shopify Store Microsoft Office Customer Relationship Management (CRM) Customer Relationship Management (CRM) CRM
COLAS MADAGASCAR
Technical Assistant and Document Controller - INDIAN OCEAN
CIVIL ENGINEERING
November 2024 - Today (1 year and 7 months)
Antananarivo, Madagascar
Ensured rigorous tracking of technical documents, guaranteeing their compliance and traceability at each project stage
Fostered a collaborative work environment, providing constant support to project managers and the engineering team
Ensured smooth communication between technical and administrative departments, reducing information transmission delays
Structured information to facilitate decision-making and data sharing among teams
Designed and optimized technical documents (PowerPoint, Word, PDF), combining clarity, design, and technical rigor
Managed the editing and tracking of key administrative documents: invoices, proformas, quotes, purchase orders, etc.
Implemented quality monitoring indicators, contributing to the review and optimization of procedures
Wrote the annual quality report for the DTEI department, contributing to the continuous improvement of internal processes
Communication Data Entry Quotes and Invoices COUPA Microsoft PowerBI Microsoft Outlook Microsoft Office SharePoint Online Microsoft Sharepoint Administrative Support Administrative Management Database Administration Report Writing Annual Report Quality Management Definition and Monitoring of Indicators (KPI) Quality Audit Quality Control Teamwork

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

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LICENCE - Technicien Supérieur Spécialisé en Construction Civile et Infrastructures
INSTITUT SUPERIEUR DE TECHNOLOGIE D'ANTANANARIVO
2024
LICENCE - Technicien Supérieur Spécialisé en Construction Civile et Infrastructures

Communication Skills Certification
OHSC (Oxford Home Study Centre)
2025
https://drive.google.com/file/d/1me8cK_A64WCufQqrqId6_xYEwJn9wQCL/view?usp=sharing
Visual Communication Communication Management Written Communication Internal Communication Verbal and Non-Verbal Communication Professional Communication Communication Strategy Paraphrasing Active Listening Communication
Customer Service
Oxford Home Study Center (OHSC)
2025
https://drive.google.com/file/d/1DsQJ6fcYdsdhV7i0p09CQJFZwe1Td-cj/view?usp=sharing
Customer Service Problem Management Customer Follow-up Customer Loyalty Customer Relationship Management (CRM) Customer Experience Complaint Management Returns Management Customer Relationship Management (CRM) Customer Service Management

Finaritra Randrianasolo

Versatile Virtual Assistant | Customer Service

About Finaritra

Who am I?

My Services (After-Sales Service, Customer Support):

Why Trust Me?

💬 Hourly Rate: €4 to €5

🔧 Tools Mastered:

Experience

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