Description

I help companies bring more structure and clarity to their IT operations.

My background is in IT Operations and Service Delivery, with experience in international environments where technology, business needs, vendors and local teams need to stay aligned. In my current role, I support multi-site IT operations and act as a bridge between local stakeholders, global IT teams and external providers.

I enjoy working on projects where coordination matters: improving processes, following up on actions, supporting technology rollouts, managing vendors, keeping stakeholders aligned and making sure IT services run smoothly.

I am particularly interested in freelance projects related to IT Operations, Service Delivery, PMO, IT Governance, Vendor Management, Digital Workplace and Process Improvement.

I work best in international, practical and business-facing environments, where the goal is not only to solve issues, but to make operations clearer, more reliable and easier to manage.

Industry field of expertise

Languages

Italian
Native or bilingual
Spanish
Conversational
English
Fluent
Polish
Fluent
French
Conversational

Workplace preferences

Can work on-site

Milan (up to 50km)

Seargin
IT Operations & Service Delivery Consultant • • Glovo Italy Account
DIGITAL AND IT
August 2024 - Today (1 year and 11 months)
Milan, Metropolitan City of Milan, Italy
Assigned by Seargin to Glovo Italy as the main local IT operations coordination point, supporting approximately 300 users across five corporate offices and additional operational locations.
• ● Coordinate multi-site IT operations across corporate offices and operational locations, ensuring service continuity and alignment with global IT standards.
• ● Act as a bridge between local business teams, global IT, external vendors and HQ functions in Barcelona.
• ● Support local execution of global IT initiatives, including MDM migration, device refresh, asset reconciliation and workplace technology improvements.
• ● Manage visibility over 500+ IT assets, supporting asset governance, onboarding/offboarding workflows and operational consistency.
• ● Coordinate vendor activities for workplace technology, office revamping, onsite interventions and meeting room support.
• ● Support cross-country IT operations across Spain, Poland, the Balkans, the Caucasus region and Morocco, providing escalation handling, training and operational guidance.
ITSM Project Management IT Strategy ITIL Change Management
Swarovski
B2B Operations & Service Coordinator • • Partner & Wholesale Operations
LUXURY GOODS
March 2022 - July 2024 (2 years and 4 months)
Milan, Metropolitan City of Milan, Italy
Managed B2B operations for Swarovski Professional in the Italian market, supporting premium accounts across luxury fashion, wholesale, design, manufacturing and interior projects.
• ● Managed the full B2B order lifecycle, from order entry and stock verification to delivery follow-up and post-sales coordination.
• ● Supported high-value accounts across luxury fashion and manufacturing, including brands and partners connected to Chanel, Valentino, Luxottica and other major Italian fashion houses.
• ● Acted as a coordination point between clients, sales, logistics, warehouse, administration and production teams.
• ● Handled complex escalations, stock constraints, delivery issues and urgent client requests while maintaining service quality.
• ● Used SAP and Outlook daily to manage order flows, availability checks, documentation, follow-ups and operational communication.
Business analysis Process facilitation Project Management Change Management
Swarovski
Consumer Operations Specialist • • Post-Sales & Service Coordination
LUXURY GOODS
November 2021 - February 2022 (3 months)
Gdansk, PM, Poland
Initial role within Swarovski's Consumer Operations team before moving into B2B Partner & Wholesale Operations.
• ● Coordinated post-sales workflows across orders, returns, repairs and service-related cases.
• ● Managed multilingual communication with customers, repair centres and retail locations across international markets.
Business analysis Change Management