Freelancer profile translated to English.

Description

Supply Chain / Sales Administration / Import-Export Manager, I support SMEs and mid-sized companies in the operational management of their customer and supplier flows. I am involved in sales administration, order tracking, invoicing, dispute resolution, logistics coordination, incoterms and import-export operations management, as well as the use and optimization of SAP processes. Autonomous, rigorous, and results-oriented, I offer 100% remote support, on an occasional or recurring basis, to secure flows, streamline exchanges, and relieve internal teams.

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Mitsubishi Electric
EXPORT SALES ADMINISTRATION MANAGER
October 2019 - Today (6 years and 8 months)
Managed export customer portfolio (Africa, Europe, Asia, DOM-TOM...). Order entry in SAP, EDI, CRM. Managed backorders, direct from factories, stock. Monitored deliveries, handled export disputes. Coordinated container and truck loading. Planned stuffing, pick-ups, and physical inspections. Requested quotes from maritime, air, and road freight forwarders. Export documents: prepared packing lists, Certificates of Origin, Certificates of Conformity, dangerous goods declarations, ATR, SOLAS declarations, proformas, invoices, letters of credit... Transmitted necessary documents such as FDI, test reports, ISO standards, declarations of conformity, MSDS, environmental labels... to various organizations (inspection, customs...). Implemented Route C with inspection bodies (SGS, TUV, APPLUS, COTECNA) and new procedures. SAP4ANA: Key user for testing and development.
IMX France
CUSTOMER SERVICE REPRESENTATIVE
February 2015 - March 2019 (4 years and 1 month)
Managed customer portfolio, handled follow-up (customs clearance, interface with service providers and distributors). Responded to quote requests. Tendered with airlines and shipping companies. Invoicing, disputes, credit notes. Managed pallet and package anomalies. Created and tracked statistics for shipments, losses, and returns.
Excel Customs Incoterms Logistics File Tracking
SAMSUNG ELECTRONICS FRANCE,
IMPORT MANAGER, UPSTREAM DISPUTES AND CUSTOMS
April 2012 - April 2014 (2 years)
Managed customer portfolio, handled follow-up (customs clearance, interface with service providers and distributors). Responded to quote requests. Tendered with airlines and shipping companies. Invoicing, disputes, credit notes. Managed pallet and package anomalies. Created and tracked statistics for shipments, losses, and returns. Planned transport, allocated resources, modified purchase orders, stock entry (direct Europe, sea and air freight). Monitored demurrage fees, KPIs, and updated reporting. Created and tracked statistics for product valuation. Created certificates of origin for export. Set up an Excel file for CMR, requested information from ports and factories, registered and followed up. Managed disputes from factories (entry and tracking in the system, stock movements). Requested supporting documents from the warehouse and sent proof (photos, reserve letters...) to factories and insurance companies for reimbursement, and sent the financial number to the accounting department for reconciliation. Entered and modified customs declarations on Deltapass D-CONEX (FTA, FORM A, BAE, TAX...). Managed declarations of goods exchanges. Uploaded and sent customs duties and taxes to the Korean parent company. Created and updated the daily Customs Stock Comparison (managed stock discrepancies, manual consumption entries). Risk management: Requested customs dispute refunds (FTA, customs nomenclature), rectified DCG. Sent preliminary information to customs offices. Created and monthly updated Port Dues sent to customs for invoicing. Updated customs nomenclatures in the database. Requested certificates of conformity and test reports from factories.