Ben Said

Troubleshoot & resolve incidents associated with multiple equipment & software, provide break/ fix support, advice, assistance to authorized users.

VPN Connectivity and Install Anti-virus.

Coordinate related activities (remote & onsite).

Windows 10 Deployment, Migration, Troubleshooting.

Outlook, 2013, 2016 Configuration and troubleshooting.

Coordinate and plan installations, de-installations, cascades, moves/ migrations, and add/changes for all EUC Equipment and Software.

Monitor client satisfaction and closely monitor Service Levels throughout the IMAC activity and following the delivery at predetermined intervals and manage inventory.

Providing IT and Desktop support as a level 1 & 2 technician.

Understanding of LAN /WAN networks and basic troubleshooting

Windows Server 2012, Installation, and management.

Active directory Understanding of TCP / IP Protocol.

Understanding of PuTTY, Wireshark / Any Desk, MS Team, Team Viewer and Skype.

Design mockups (UI/UX) adapted to client needs

Create and customize websites on WordPress

Install and configure themes and plugins

Optimize responsive design (mobile, tablet, desktop)

Improve user experience (UX) and interface (UI)

Integrate content (texts, images, videos)

Ensure performance (loading speed, basic SEO)

Maintain and update websites

Resolve technical bugs and display issues

• Assisting with issues requiring greater technical oversight than standard support work, such as (Cost per Acquisition (CPA), Cost-per-Lead or CPL, Cost-per-Click , Display, error management of tracking, custom tracking and banner setups, linking issues and product feeds.

• Tracking support to clients

• Statistical data analysis to check tracking issues

• Implementation and support for container tags with clients

• Implementation of retargeters codes inside container tags (MyThings, Avazu, Next Performance, ZebestOf, Criteo and Others)

• Implementation and support of clients tracking technologies with Tradedoubler's (AdForm, MediaMind, DoubleClick, Google Analytics, Omniture, Eurelian and Others)

• Implementation of product feeds using CSV, XML, XSLT

• Affiliate and campaign implementation

• In additional I have responsibility for the maintenance of tracking (Cost per Acquisition (CPA), Cost-per-Lead or CPL, Cost-per-Click, Display), Container tags, product feeds and other more technically demanding functions on the TD Affiliate and TD Technology products alongside personally providing dedicated technical support to key clients such as SFR, Galeries Lafayette, Toner, 3Suisses, Disneyland Paris (French company) who have their own specific technical requirements and systems.

• Also responsible for delivering implementations (new clients, additional markets, additional products and re-implementations) across the campaign, affiliate products and multimarket (FR, UK, IT, PL…)