Freelancer profile translated to English.

Description

A seasoned manager with over 22 years of diverse leadership experience in sales, project management, data analysis, and quality assurance. Proven track record in enhancing customer satisfaction, optimizing operational processes, and driving revenue growth through innovative strategies. Adept at managing cross-disciplinary teams, transforming service cultures, and implementing technology-driven improvements. Possessing strong communication skills and a multilingual background, I excel in dynamic, client-focused environments.

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Axa
Project Management Office (PMO)
TELECOMMUNICATIONS
July 2023 - April 2024 (9 months)
• • Coordinated strategic projects, ensuring alignment with organizational goals and quality standards.
• • Managed cross-functional teams to deliver process improvements, demonstrating a strong command of project planning and execution.
Confidential Governmental Institute
Digitalization Director
March 2021 - July 2023 (2 years and 4 months)
• • Directed digital transformation initiatives to modernize service delivery and operational processes.
NEC Telecommunications & IT LTD
Sales Account Manager
October 2019 - March 2021 (1 year and 5 months)
• • Acted as the main interface for customer accounts, managing key relationships and driving sustainable business growth.
• • Oversaw the entire sales cycle—from forecasting and procurement to service delivery—while ensuring the highest level of customer service and satisfaction.