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Ferroudja MedjekFM

Ferroudja Medjek

Project Manager - Service Delivery Manager

€450/day
Paris, FR
3-7 years
IT Project Management
ITIL Foundation
Team Management
Billing Management
Customer Relationship Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Ferroudja

After several years of experience in project management and as a Service Delivery Manager, I now offer my skills as a freelancer to support you in achieving your projects and objectives.

I have developed expertise in customer relations, critical incident management, continuous improvement, and adherence to contractual commitments. Accustomed to managing complex projects, coordinating teams, ensuring deadlines, budgets, and quality are met, I am fully committed to contributing to the success of your missions.

  • Arabic

    Native or bilingual

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • OrangeBusiness
    Service Delivery Manager
    September 2023 - July 2025 (1 year and 10 months)
    Nanterre, France
    Ensure compliance with service commitments and resources implemented on contracts.
    Ensure financial monitoring of contracts.
    Manage monthly account billing.
    Lead the resolution of critical incidents.
    Prepare and communicate incident reports.
    Manage change.
    Manage and coordinate teams to respond on time in accordance with contract SLAs.
    Handle customer requests quickly and efficiently with full transparency. Prepare and lead steering committees.
    Ensure continuous improvement.
    Customer Relationship Management Billing Management Resource Allocation and Management SLA Management Incident Management
  • AVITI
    Project Manager - Service Delivery Manager
    March 2023 - June 2023 (3 months)
    Rosny-sous-Bois, France
    Monitor customer contracts (report creation, KPI tracking, complaint management).
    Manage and coordinate teams to respond on time in accordance with contract SLAs.
    Study and analyze customer needs.
    Organize and lead workshops with internal teams, service providers, and the client. Be proactive in ensuring better service quality.
    Manage major incident handling.
    Prepare and lead steering committees.
    Ensure project coordination and task tracking.
    Manage teams and schedules.
    Prepare and lead client meetings.
    Ensure budget monitoring.
    Ensure documentation writing.
  • INIT
    Web Development - Intern
    May 2018 - September 2018 (4 months)
    Paris, France
    Front-end programming for a wellness and beauty treatment booking website. Development and programming using Angular-JS.
Check out Ferroudja's experience

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Education

  • Master in Information Systems Management and Consulting
    ÉcoleESGI, 2018-2020
    Master Management et Conseil en Systèmes d'Information
  • Bachelor's Degree in MIAGE (Information Systems Management and Applied Mathematics)
    Université Paris Descartes, 2015-2018
    Licence MIAGE

Certifications

  • ITIL FOUNDATION
    knowledge global
    2021

Skill set

Resource Allocation and Management
Project Governance
Project Planning and Scheduling
Cost control strategies
IT Project Management
Agile Project Management
Change and Transformation Management
Project budgeting

Categories