Freelancer profile translated to English.

Description

Need to turn your data into revenue? With over 8 years of experience at SaaS leaders (Mirakl, Commanders Act), I help companies (Key Accounts & Scale-ups) optimize their digital performance.

Looking for a Senior CSM?

I have over 8 years of experience as a CSM in the European martech ecosystem. I have a hybrid, results-oriented profile: passionate about tech and driven by human relationships, this combination allows me to master complex tools while delivering value to clients and maximizing MRR. During these years, I have managed a portfolio of key accounts and overseen the entire customer lifecycle, from onboarding to business reviews, including upsell and contract renewals.

Looking for a CRO expert?

I have assisted numerous clients (from startups to key accounts like Sony, Panasonic, Clarins, Thalys, La Redoute, Disney, M6...) with various business and technical challenges related to marketing data and CRO.

My services:

- Tracking & Data Hub: Tagging plan, GTM/GA4 implementation, data reliability audit, custom dashboards (SQL/Looker).

- CRO & E-merchandising Hub: A/B testing, UX personalization, customer journey audit (Hotjar/Clarity), conversion rate optimization.

- Acquisition & SEO Hub: SEA/Social Ads management, SEO strategy (link building and technical), multi-channel campaign management.

- Automation & Web Hub: Website creation (Webflow/Wordpress), task automation via AI (LLMs) and No-code tools,

Languages

English
Fluent
Spanish
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Mirakl
Senior Customer Success Manager
SOFTWARE PUBLISHING
May 2023 - September 2025 (2 years and 4 months)
Lyon, France
Key account management and MRR maximization: onboarding management, workshop and business review (QBR) facilitation, strategic consulting, renewal management, and upsell opportunity identification.

Data and performance analysis: defining optimization strategies based on customer journey and merchandising campaign analysis.

Technical expertise: performing first-level technical audits, including verification of tags, API configurations, and product feeds.
Merchandising CRO Web analytics A/B Testing CSM
Commanders Act
Customer Success Consultant
SOFTWARE PUBLISHING
August 2019 - January 2022 (2 years and 5 months)
Budapest, Hungary
Definition and selection of KPIs (conversion rate, ROAS...)
Media mix optimization
Dashboard construction and updates
Reporting and performance analysis construction
Multi-channel attribution model management (behavioral vs. Last-click)
Google Analytics Google Ads Google Tag Manager Data Studio ROAS
Commanders Act
Technical Customer Success Consultant
SOFTWARE PUBLISHING
May 2018 - July 2019 (1 year and 2 months)
Paris, France
Implementation of tracking solutions: Google, Facebook, Criteo, etc.
Creation of variables, cookies, and rules (deduplication...)
Resolution of technical issues related to tracking
Audit and recommendation of the datalayer and tagging plan
Implementation of a GDPR-compliant cookie banner
Support in using tools (TMS, AMS, CDP, CMP)
Project coordination with sales, technical, and product teams
Tag Commander Google Analytics JavaScript HTML CSS