Freelancer profile translated to English.

Description

I have worked for over 25 years in multinational ICT companies such as Siemens, Nokia, and Atos, as well as in startups like Citibox (smart mailboxes), and with my own startup, as well as advising companies. Thanks to this, I have extensive experience implementing IT management systems: ERP (SAP, Odoo, ...), CRM (Salesforce, SAP, ...), FSM (KAIROS 365, ...), Customer Care (Zendesk, ...), BI (Tableau, ...), among others, and processes. I consider myself a results-oriented and customer-focused individual, accustomed to leading teams and making decisions.

I specialize in the analysis, diagnosis, and proposal of improvements for ongoing management system implementations (ERP, CRM, FSM, Customer Care, Marketing, BI, ...) facing issues, as well as in the selection and implementation of new ones.

Similarly, I specialize in the definition, transformation, and optimization of processes, as well as in project management and business digital transformation.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Boadilla del Monte (up to 50km)

Freelance
Consultant, Advisor, Freelance, Interim Manager IT and Processes
TECH
June 2022 - Today (4 years)
Boadilla del Monte, Spain
IT (ERP, CRM, ...), Processes (design, optimization, and automation), Project Management, Interim Manager.

One of my latest collaborations was with a company in the Industrial Sector, for which I performed an analysis of the implementation status of the new ERP and B2B and B2C solutions, a diagnosis of these, and my recommendations for their implementation according to business requirements, acting as an intermediary between the company's management and the consulting firm.
Startup
Interim Manager
LOGISTICS AND SUPPLY CHAIN
November 2021 - June 2022 (8 months)
Design and definition of business processes and systems to be implemented (ERP, CRM, (Odoo), ...)
ERP
Citibox Smart Services
Interim Manager
LOGISTICS AND SUPPLY CHAIN
February 2020 - May 2021 (1 year and 4 months)
Professionalization and management in the Systems Area of projects for ERP (SAP ByD), CRM (Salesforce), FSM (KAIROS 365), Customer Care (Zendesk), Marketing (Salesforce Marketing Cloud and Oracle Eloqua), Unification of e-mail, SMS, and Push notification messaging (Salesforce Marketing Cloud), BI (Tableau), Integrations between systems (APIs, ...), Google Cloud, Data Governance and Security, among others, to prepare for Citibox's international expansion. Preparation and launch of RFI-RFQ-RFP for Systems. Management and negotiation with Systems providers. Management of Systems contracts and budget. Implementation of Agile methodologies.