Freelancer profile translated to English.

Description

Virtual assistant and customer service advisor, I help you effectively manage your remote customer relationships.

Serious, organized, and attentive, I handle email management, after-sales service, order tracking, and responding to customer inquiries (chat, email).

Thanks to my business training, I understand the importance of customer satisfaction and loyalty.

I am available for one-off or regular assignments and adapt easily to your tools and needs.

Do not hesitate to contact me to discuss your project.

Industry field of expertise

Languages

Portuguese
Native or bilingual
French
Native or bilingual
Spanish
Conversational
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

AQUI PORTUGAL
Versatile Saleswoman
RESTAURANTS AND FOOD SERVICE
January 2022 - January 2024 (2 years)
Tarare, France
• Physical and phone reception of clients. Needs analysis and personalized advice
• Management of customer requests and administrative follow-up
• Cash handling and management of current operations
• Organization of commercial events
After-sales service management Customer focus Call management Event management French English Translation
MISSION LOCALE
Volunteer
PUBLIC SECTOR
January 2021 - January 2022 (1 year)
Tarare, France
• Reception and orientation of the public
• Assistance to people in difficulty
• Management of simple cases
• Listening skills and discretion
Customer focus Physical and phone reception Active listening File management Translation
EduSavoir
Personal Assistant
EDUCATION AND E-LEARNING
December 2024 - September 2025 (9 months)
Paris 17, France
Manage incoming calls
Schedule appointments
Manage calendar
Investor/advisor search
Travel planning
Call management Organization and planning Organizational consulting HR Consulting Customer focus