Freelancer profile translated to English.

Description

With over 4 years of experience in quality management and operations within a critical data center campus, I have developed expertise in cross-functional project management, continuous improvement, stakeholder coordination, and operational performance monitoring.

I have worked in demanding environments involving major clients, service providers, and multidisciplinary teams, where rigor, organization, and the ability to drive progress are essential.

In parallel, I have also undertaken CRM consulting missions, assisting companies in analyzing their needs, structuring their processes, and optimizing their customer relationship management tools.

Today, I am involved in PMO, Business Operations, CRM, and operational transformation missions, with a pragmatic, results-oriented approach.

My areas of intervention:

• Project Management and PMO

• Business Operations

• CRM & Process Optimization

• Performance Management and KPIs

• Reporting and Dashboards

• Stakeholder Coordination

• Continuous Improvement

• Change Management

My goal: to bring structure, visibility, and efficiency to the teams and organizations I support.

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

DATA 4
Quality & Operational Coordination Manager
July 2022 - May 2026 (3 years and 10 months)
Within a critical data center campus, I led cross-functional initiatives aimed at improving operational performance, service quality, and process efficiency.

I coordinated multiple internal and external stakeholders (clients, service providers, operational teams, and management), monitored performance indicators, managed action plans, and supported the implementation of organizational and operational improvements.

My responsibilities included KPI management, producing reports for management, leading review committees, managing operational risks, tracking contractual commitments, and supporting teams in evolving processes and operating methods.

This experience allowed me to develop a strong ability to structure projects, coordinate stakeholders with diverse interests, and ensure the effective execution of continuous improvement projects in complex and demanding environments.
PMO Business Operations Cross-functional Coordination KPI
FMZ
CRM Consultant & Process Transformation
October 2025 - January 2026 (3 months)
Paris, France
Assisted an SME in structuring its sales and operational processes around a CRM.

Analyzed business needs and mapped existing processes to identify optimization and automation opportunities. Participated in defining workflows, tracking sales opportunities, managing quotes, and monitoring business activity.

Key achievements:

• Analysis and formalization of business needs
• Structuring of sales and operational processes
• Definition of monitoring indicators and dashboards
• Optimization of opportunity and sales pipeline tracking
• Participation in the reflection on task and workflow automation
• User support in adopting new tools and processes
• Coordination with stakeholders to ensure alignment between operational needs and implemented solutions
CRM Business Analysis Project Management Process Optimization KPI
Oferplay
Web Project Manager
CONSULTING AND AUDITS
January 2022 - April 2022 (4 months)
Malaga, Spain
Responsible for the web projects of a Spanish Marketing and Sales Consulting company. My role was to design and maintain the company's main website and social media, as well as to advise clients on their online presence and its improvement.
Web Project Manager Web Design UI/UX Web Development Digital Communication Communication Strategy Social Media