Freelancer profile translated to English.
Back to original languageAbout Ferhaty
Support technician for over 6 years, I have acquired technical skills in various companies such as France média monde (2019-2022) and LeasePlan (2022 to present). I am comfortable on the phone and in person for resolving level 1 and 2 incidents.
French
Native or bilingual
English
Fluent
German
Basic
Can work on-site
Paris (up to 50km)
Experience
- France Media MondeIT Support TechnicianApril 2018 - Today (8 years and 2 months)92130 Issy-les-Moulineaux, FranceResolve level 1 and 2 incidents: install workstations, update computers, fix VPN issues, handle printing problems, resolve email issues.
- PRIMARKVersatile SalespersonOctober 2016 - September 2018 (1 year and 11 months)93600 Aulnay-sous-Bois, France
- leaseplanOn-site Support TechnicianAUTOMOBILESeptember 2022 - Today (3 years and 9 months)Rueil-Malmaison, FranceReceive user calls, create tickets on Jira and Ivanti, remote control using Beyond Trust. Manage level 1 and 2 incidents. Configure PCs via the company portal, use Authenticator. Configure IPHONEs. Manage inventory via GLPI, use Intune. Reset passwords, add permissions, create accounts via Active Directory, onboarding.
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Education
- BTS in Network and Telecommunications IT Technician, ITM2i Training Center, Paris 12th2019bts technicien réseau en informatique et télécom, informatique