About Ferden
French
Native or bilingual
English
Fluent
Spanish
Basic
Experience
- LBM(Laboratoire de Formation et de recherche en Biologie Médicale Faravohitra)IT Technician and Laboratory TechnicianBIOTECHDecember 2008 - March 2019 (10 years and 3 months)Tananarive, MadagascarVersatile professional with over 10 years of experience in the Medical Biology Training and Research Laboratory (LBM). I am involved in both IT management (maintenance, network, user support, security) and biomedical laboratory activities (sample preparation, analysis, quality control).
- Centre médical AmbohimanarinaIT Technician and PharmacistHEALTH AND WELLNESSJanuary 2011 - January 2012 (1 year)Tananarive, MadagascarHealthcare professional with a background in pharmacy and solid IT experience. I worked in a pharmacy as a pharmacist while also performing IT technician duties, allowing me to bridge the gap between pharmacy business needs and appropriate technological solutions.
- JIRAMASupport Analyst CenterENERGY AND UTILITIESMarch 2019 - Today (7 years and 3 months)Tananarive, MadagascarIT support professional with significant experience at JIRAMA's call center, where I efficiently handled user requests, resolved technical incidents, and reported recurring issues. My role allowed me to develop strong responsiveness, excellent communication skills, and mastery of ITSM tools in a high-volume environment.
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Education
- Professional License in Computer Science, Network and Systems AdministrationCNTEMAD2025l’administration de systèmes (Linux, Windows), la configuration et la gestion de réseaux, la virtualisation et la sécurité informatique, le scripting (Bash, PowerShell), la supervision et le déploiement de services.
- Master II in Local DevelopmentIMD2025Analyse des dynamiques territoriales et socio-économiques Conduite de diagnostics territoriaux et cartographie SIG Élaboration et pilotage de projets de développement local Mobilisation des acteurs et animation participative Connaissance des politiques publiques, décentralisation et aménagement du territoire Évaluation de projets et recherche de financements Maîtrise des outils de planification (cadre logique, budget, indicateurs, etc.)