Freelancer profile translated to English.
Back to original languageAbout Fenosoa
"When passion goes beyond experience."
Through my experiences, I realized that what truly made me tick was the behind-the-scenes:
- I love the idea of transforming a complex schedule into something clear.
- Creating visual supports that have style.
- Organizing data and juggling schedules.
Today, I no longer want to simply advise clients; I want to be the one who, behind the scenes, makes all the organization smoother and more visual as an administrative support agent.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- ADM VALUECall center agentTELECOMMUNICATIONSFebruary 2023 - Today (3 years and 4 months)Antananarivo, MadagascarI handle everything related to **flight booking**. This includes searching for available flights, checking fares and availability, entering passenger information, confirming bookings, and issuing tickets.But that's not all!In case of cancellation or delay, I also notify passengers by email or by calling them directly.My adventure with this airline doesn't stop there.On 05/25/2024, I was promoted to the position of Air Evacuation Operations Coordinator. Unlike my previous role, I now work more in the back office in the B2B field.
- Webhelp Enterprise NLCall center agentMarch 2020 - November 2021 (1 year and 8 months)Antananarivo, MadagascarI handle customer complaints professionally and effectively, seeking to satisfy them as much as possible and respecting company procedures.
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Education
- Systeme.ioSysteme.io2026création de site web, automatisation des business, tunnels de vente, e-mail marketing, gestion d'affiliation, vente de formation en ligne, vente de produits physiques, création de sessions webinaires, gestion calendrier de réservation, sous-compte, pipelines et communautés