Freelancer profile translated to English.

Description

Expert in Customer Service & Multilingual Communication – Hospitality Specialist

Versatile professional with solid expertise in the e-commerce and hospitality sectors, combining operational rigor with strong communication skills. With an unconventional background blending English teaching and television hosting, I have mastered the art of welcoming and retaining customers, ensuring an exceptional client experience.

My Key Skills:

*360° Customer Relations: Comprehensive management of the sales cycle (pre-sales) and responsive support (post-sales) to ensure optimal satisfaction.

*Logistics & Administrative Management: Precise tracking of flows (parcels, deliveries) and meticulous qualification of customer profiles/data in the hospitality domain.

*Communication & Languages: Bilingual in English (teaching experience), capable of interacting with demanding international clientele with perfect diction.

*Media Savvy: TV host experience bringing dynamism, charisma, and the ability to captivate an audience or a client during presentations.

Why collaborate with me?

My dual expertise in hospitality and communication allows me to understand operational challenges while enhancing your establishment's brand image. I transform every interaction into an opportunity to add value to your service.

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual
Malagasy
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

ocean call
Customer Advisor
TRANSPORTATION
October 2025 - December 2025 (2 months)
Tananarive, Madagascar
I was responsible for package tracking and responded to customer complaints by phone. I acted as the intermediary between the carrier and the recipient customer.
Customer Service Management Communication Strategy Empathy Delivery Management Listening and Communication
Physalis Madagascar-
Bilingual Customer Experience Officer (English
E-COMMERCE
March 2025 - July 2025 (4 months)
Tananarive, Madagascar
I was responsible for pre-sales and after-sales service. I responded to customer complaints by phone, email, and chat.
Email Management Customer Service Management Communication Customer Service Active Listening
ADM Value Madagascar
Bilingual Customer Advisor (English and French)
January 2023 - April 2025 (2 years and 3 months)
Antananarivo, Madagascar
I was responsible for the after-sales service of an e-commerce site. I took phone calls and responded to customers via chat and email.
Email Management Customer Relations Communication Strategy E-commerce Active Listening