Freelancer profile translated to English.

Description

Digital Project Manager / Product owner with over 8 years of experience in managing e-commerce, CRM, and customer experience projects internationally. Expertise in managing multi-market digital platforms, coordinating teams and partners, and optimizing performance (conversion, engagement, UX).

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual
German
Conversational
Spanish
Conversational

Workplace preferences

Can work on-site

Lausanne (up to 50km)

Davidson Consulting
Digital Product Owner
CONSULTING AND AUDITS
February 2024 - Today (2 years and 6 months)
Lausanne, VD, Switzerland
• • Management of e-commerce platforms across several international markets
• • Coordination of product content and digital asset updates
• • Ensuring brand consistency and user experience
• • Leading development teams and managing the backlog
• • Monitoring digital performance and contributing to optimizations (conversion, UX)
• • Coordination with local teams and external partners
• • Integration and optimization of CRM tools (segmentation, data collection, customer journey improvement)
Website Migration or Redesign Shopify Expert Klaviyo E-commerce International
Davidson Consulting
Digital Project Manager
CONSULTING AND AUDITS
January 2022 - January 2024 (2 years)
Paris, France
• • Management of e-commerce, mobile, and marketplace platforms
• • Contribution to the improvement of the omnichannel customer experience
• • Leading development teams and coordinating CRM teams
• • KPI monitoring and performance optimization
• • Optimization of CRM and customer service tools to improve engagement and customer satisfaction
CRM E-commerce Digital Transformation Mobile Application Shopify
Youville Haussmann Park
Digital Project Manager
CONSULTING AND AUDITS
June 2021 - January 2022 (7 months)
Montreal, QC, Canada
Mission for British American Tobacco)
• • Management of omnichannel digital projects
• • Coordination of production teams and external partners
• • Monitoring digital performance and optimization recommendations
• • Customer relationship management and strategic support
• • Ensuring the quality of deliverables and adherence to standards
• • Improvement of CRM systems and customer interactions on digital platforms
CRM Agile methodology Content Management Systems (CMS) User Experience Design International