Felicia Hallany

Human Resources & : Management of contracts (interns, temporary workers) with renewal tracking and alignment with GPEC. Planning of annual training via the FDFP. Logistics & Compliance: Management of maintenance contracts (Security, cleaning), Procurement: Inventory management (cleaning products and consumables, office supplies) and office supply purchases, supplier selection. Mission preparation: certification of mission orders, management and payment of mission expenses. Administrative & Financial management: Telephone reception, mail management, follow-ups and debt collection. Drafting, reception, tracking of purchase orders and delivery notes. Management of company cash, preparation of payment checks, preparation of wire transfer orders.

Administrative & Client Management: Contract management, contract and billing tracking: verification of contractual information, management of contract modifications, payment management, and assistance in understanding contracts. Telephone reception, mail and email management. Customer consulting and support on offer choices (assistance with EDF offers available based on client budgets). Sales Administration & Customer Support: Management of complaint requests: handling requests, resolving complaints, file tracking, and customer satisfaction.

Resources: Management of contracts (permanent, fixed-term, and contractual). Logistics & Compliance: Management of delivery notes, import and logistics tracking, customs declarations. Procurement: Inventory management. Administrative & Financial management: Recording of accounting documents, invoicing, and debt collection. Drafting of reminder letters, tracking of purchase orders and delivery notes.