About Felicia
French
Native or bilingual
English
Fluent
Spanish
Basic
Chinese
Basic
Experience
- Artur'InKey Account ManagerHUMAN RESOURCESSeptember 2025 - Today (9 months)Paris, FranceManagement and development of a portfolio of key accounts, with a role of strategic consulting and operational support.Management and monitoring of strategic accounts, ensuring a smooth, personalized, and memorable customer experience.Consulting and supporting clients in the optimal use of the platform and social networks to maximize their digital impact.Identification of growth levers and proposal of complementary high-value options (upsell).Implementation of concrete actions to strengthen satisfaction and loyalty: customer feedback, active listening, reporting, and regular follow-up.
- JobTeaserKey Account ManagerHUMAN RESOURCESApril 2024 - September 2025 (1 year and 5 months)Paris, FranceManagement and development of a portfolio of key accounts, with a role of strategic consulting and operational support.Management and monitoring of strategic accounts, ensuring a smooth, personalized, and memorable customer experience.Consulting and supporting clients in the optimal use of the platform and social networks to maximize their digital impact.Identification of growth levers and proposal of complementary high-value options (upsell).Implementation of concrete actions to strengthen satisfaction and loyalty: customer feedback, active listening, reporting, and regular follow-up.
- Keune CosmeticMarketing Project Manager & Community ManagerFASHION AND COSMETICSSeptember 2024 - August 2025 (11 months)Paris, FranceManagement and animation of social networks (Instagram, Facebook): post planning, community engagement, and interaction with followers. Copywriting & storytelling: writing inspiring captions and creating engaging content. Digital monitoring and trend analysis: tracking UGC content and best practices in community management. Collaboration with influencers: organizing partnerships and monitoring performance. Creation and management of newsletters: developing targeted content to build loyalty and engage the community. Event organization: coordination and management of event campaigns related to digital strategy. KPI reporting and analysis: monitoring engagement and optimization recommendations.
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Education
- Master in EntrepreneurshipMontpellier Business School2025Master en Entrepreunariat
Skill set
Categories
- Other