FIFreelancer profile translated to English.
Back to original languageAbout Fehizoro
I am Ilaina, a customer service expert, I excel in the art of transforming each interaction into a memorable experience. With attentive listening and a resolutely solution-oriented approach, I know how to build authentic relationships that build loyalty and inspire confidence. My credo: anticipate, resolve and exceed expectations. By combining empathy, reactivity and fluid communication, I contribute to positioning customer service as a real lever for growth and differentiation. Because each customer deserves much more than a solution, they deserve an exceptional experience."
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Caisse d'Epargne de MadagascarCustomer relations internSeptember 2022 - January 2023 (4 months)My tasks consisted of welcoming customers upon arrival at the bank and directing them to the appropriate services according to their needs. Provide information on basic banking products and services, such as checking accounts, savings accounts, personal loans. Manage customer complaints by listening to them carefully, offering solutions and helping them resolve their problem
- ComdataGroupCustomer advisorApril 2021 - January 2022 (9 months)I was responsible for providing efficient online service to customers, I worked for the e-commerce site Amazon.com and Fnac
- Easy Import Auto MiamiExecutive administrative assistant internMarch 2023 - June 2023 (3 months)As an executive administrative assistant, I am responsible for providing comprehensive administrative support to the company's management and management team
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Education
- Bachelor's degree in Organizational CommunicationSaint Michel University2018Licence en communication Organisationnelle