Freelancer profile translated to English.

Description

I support companies in the management and evolution of their digital products as a Product Owner. With over 7 years of experience in E-commerce, banking, insurance/mutual, and railway sectors, I intervene on:

- Redesign of digital architectures and migration of technical infrastructures,

- Product management (roadmap, backlog, agile rituals, multi-team coordination),

- Management of complex multi-subsidiary projects with a strong technical-functional sensitivity.

My added value: transforming business needs into concrete and reliable solutions, ensuring service quality (incident management, compliance, performance), and delivering value quickly in demanding environments.

Industry field of expertise

Languages

Arabic
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris 12e Arrondissement (up to 50km)

Manutan
Product Owner
E-COMMERCE
November 2022 - Today (3 years and 7 months)
Gonesse, France
Project 1: Run & Build – Pichon.fr E-commerce Platform (B2B)
➢Business needs scoping, backlog management, User story writing.
➢Facilitation of agile rituals and management of a team of 2 developers.
➢Design of strategic features: Backoffice management, user management, flow management (Crons & automatic batch processing).
➢Monitoring of application performance (Grafana, SlowQueries) and incident resolution & implementation of fixes.

Project 2: Infrastructure Migration to a Secure and Scalable Environment
➢Contribution to technical migration (PHP 8.2, MariaDB) and coordination with the host for Datacenter migration.
➢Access verification, post-migration tests, stability of critical flows.
➢Improvement of availability and reduction of server errors, HTML errors.

Project 3: Design of a New Multi-CORE Solution
➢Functional referent for the existing system to support the design of the new E-commerce solution.
➢Documentation of flows, business rules, data structures.
➢Support for POs and subsidiary developers to ensure functional consistency.
MySQL Dynamics AX Grafana Atlassian JIRA Atlassian Confluence
Génération
Product Owner
BANKING AND INSURANCE
January 2022 - October 2022 (9 months)
Neuilly-sur-Seine, France
- Analysis of business needs and writing of functional specifications: scoping and formalization of needs related to the Employee Side and the mutual insurance customer area, writing user stories and monitoring developments until the deployment of new health/provident solutions.

- MOA/MOE coordination and project management: interface role between business teams (mutual insurance, customer relations) and technical teams, facilitation of project committees, functional arbitration, and monitoring of the delivery schedule.

- Acceptance testing management and user support: definition of test plans, management of functional acceptance testing for customer and employee journeys, anomaly tracking, and support for end-users during production deployments.
Oracle Database Management Pricing API Contracts
BPCE
Business Analyst
BANKING AND INSURANCE
February 2021 - December 2022 (1 year and 10 months)
Neuilly-sur-Seine, France
- Application maintenance of a guarantee and surety webservice: monitoring customer requests, analysis and correction of anomalies, continuous improvement of the solution.

- Run & Build Management: handling functional evolutions, writing specifications, and estimating new features.

- UI/UX: participation in optimizing user interfaces to streamline request and validation journeys.

- Incident tracking: management and prioritization via Jira and ServiceNow, coordination with technical and business teams to restore service.

- Testing and acceptance: development of test plans, execution of functional acceptance testing campaigns, and anomaly tracking.

- Deployments: management of production deployments (MEP) and acceptance deployments (MER), coordination with delivery teams.
Microsoft Power BI Agile Methodology Project Management Customer Relations User Experience Design