Freelancer profile translated to English.
Back to original languageAbout Fayrouz
I support Financial Departments in their transformation projects, from defining needs to deploying solutions and change management. I act as an AMOA to optimize processes and secure transformation projects, aligning business needs, processes, teams, and IT systems.
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- FinastraCustomer Success ManagerSOFTWARE PUBLISHINGJanuary 2020 - January 2025 (5 years)Paris, FranceSupporting banks, financial institutions, and large corporations in adopting TMS solutions. Managing satisfaction, governance, and usage optimization. Leading user communities and coordinating product/R&D/support.
- FinastraProduct ManagerSOFTWARE PUBLISHINGJanuary 2012 - January 2020 (8 years)Defining the TMS roadmap, launching regulatory features. Aligning market/product with sales & marketing teams. Analyzing client needs and contributing to innovation cycles.
- Thomson ReutersPresales Specialist - TMSSOFTWARE PUBLISHINGJanuary 2006 - January 2012 (6 years)Functional demonstrations to banks, financial institutions, and large companies. Responding to tenders, ROI analyses, supporting sales teams. Strong exposure to major international accounts.
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Education
- Master in Digital Economic Strategies & DataCNAM2025Master en Stratégies Économiques Numériques & Data
- Master in Computer ScienceLebanese University, Faculty of Sciences1990Master en Informatique
Certifications
- CFA ESG InvestingCFA